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Housekeeping Manager - Crowne Plaza® Hotel Dubai Festival City

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: United Arab Emirates

Hotel: Dubai - Festival City (DUBFC), Dubai Festival City, Po Box 45777

Job number: 104563

Do you see yourself as a Housekeeping Manager for Crowne Plaza®  Dubai Festival City?  

There’s nothing complicated about dealing with business people.

They’re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

A little taste of your day-to-day

Under the direction of the Assistant / Director of Housekeeping, the Housekeeping Manager is responsible for managing the daily operation, focusing on the guest experience by executing and driving the Housekeeping Department service, quality standards and employee engagement activities. The scope includes maximising revenue and profitability, managing costs and productivity.

  • Develops detailed understanding of the market and guests’ need
  • Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention with preferences noted
  • Leading employee engagement activities
  • Delivery of hotel-wide and departmental communication
  • Conducting Annual and Mid-Year Performance Reviews
  • Coaching and offering regular feedback sessions to employees
  • Implementation of departmental specific training programmes
  • Budgeting and forecasting
  • Implementation and maintenance of brand standards and standard operating procedures
  • Implementation of quality assurance programmes - I Toolkits 
  • Conducting market and competitor analysis
  • P&L analysis including productivity and cost management
  • Implementation and maintenance of brand standards and standard operating procedures
  • Challenges the way things are done; identifies areas requiring change and suggests ideas to support the change
  • Identifies opportunities to improve profitability of own area

What we need from you

  • The ideal candidate should have a minimum 3 year experience in a similar role within hospitality industry
  • Furthermore a person with detailed knowledge on housekeeping within a quality brand
  • Good English communication skills are essential both oral and written
  • High school diploma or equivalent preferred
  • Experience with Hotel Property Management System, Opera
  • Proactive with a meticulous eye for detail
  • Strong organizational, supervisory and communication skills
  • Able to convey information and ideas clearly (Communication)
  • Work well in stressful, high-pressure situations
  • Effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and Guests
  • Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy and cooperativeness
  • Able to coach, train, manage and develop skills of a large team of employees
  • Good knowledge of P&L Reports
  • Able to achieve departmental targets within the allocated budget
  • Able to develop supervisors and room attendants to the next position

What you can expect from us

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG® family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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