Reservation Agent - InterContinental Phu Quoc

Your day-to-day

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques

• Promote the Hotel’s (and IHG generally) products and services

• Maintain a high level of product and service knowledge about all IHG Hotels in your region

• Maintain professional grooming, follow hotel policy and brand standard

• Develop and maintain a regular pattern of sales calls

• Prepare and execute action plans which increase reservation sales and associated business

• Record and process reservations made by phone/fax/email

• Accept and follow up wait list reservations

• Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per guest requests via multi channels

• Promptly handle guest requests and coordinate with related departments to get things done

• Follow up pre-payment for advance purchase and Wholesales FIT bookings

• Check reservation creations and update booking details as per hotel standard

• Ensure individual/ company/ travel agent/ source/ group profiles are well updated

• Maintain knowledge of special rates/ offers/ promotions

• Prepare reports as requested (eg. Miscellaneous reports)

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Be a friendly face and helping hand to our guests 

• Look smart – wear your uniform with pride

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

• May assist with other duties as assigned by management

What we need from you

1. Education:

   High School or Vocational Certificate in Hotel Management, Business Administration, or related field

2. Service years in the field: 

   1 year related experience or 6 months experience in Reservations/ Front Office or an equivalent combination of education and experience

3. Knowledge and skills:

   Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company

   Problem solving and organizational abilities

   Proficient in the use of computer

   Good listening, speaking, reading and writing skills

4. Language: Good English and Vietnamese in verbal and writing