Hotel Driver cum Bell Person at InterContinental Residences Dubai Business Bay

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)

InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as Hotel Driver cum Bell Person and let us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Ensure the safe and timely transportation of hotel guests, providing assistance with luggage, and delivering exceptional customer service.
• Safely drive guests to and from the hotel, airports, local attractions, and other destinations as required.
• Maintain a professional, courteous, and friendly demeanour at all times.
• Follow all traffic laws and hotel safety policies to ensure the safety of guests and fellow drivers.
• Assist with guest check-ins and check-outs, offering door-to-door service when necessary.
• Greet guests upon arrival and departure, offering a warm and welcoming attitude.
• Assist guests with carrying luggage, delivering it to their rooms or car.
• Escort guests to their rooms, explaining hotel amenities and services.
• Provide information about the hotel's facilities, transportation options, and local attractions.
• Regularly check and maintain the cleanliness and readiness of the vehicle(s).
• Ensure that vehicles are fuelled, well-maintained, and serviced as required.
• Report any vehicle issues or damage immediately to the supervisor.
• Provide assistance with guest requests, ensuring their needs are met promptly and professionally.
• Resolve guest issues in a calm and effective manner.
• Act as a liaison between guests and other hotel staff members.
• Assist with other hotel duties, such as running errands or performing minor maintenance tasks when needed.
• Adhere to hotel policies, procedures, and safety standards.
• Assist with loading and unloading packages, deliveries, and guest belongings

Ideally, you should possess some or all the following qualifications and experience:

• Previous experience in a hotel or transportation-related role is preferred.
• Experience driving large vehicles (e.g., vans, shuttles) is a plus.
• Excellent driving skills with a clean driving record.
• Strong customer service skills with a friendly and approachable demeanour.
• Ability to carry and handle heavy luggage (up to 50 lbs or more).
• Friendly, courteous, and professional appearance.
• Reliable, punctual, and dependable.
• Ability to handle stressful situations and guest complaints with patience and tact.
• Knowledge of local roads, landmarks, and popular attractions.
• Familiarity with hotel operations and customer service expectations.
• Good communication skills, both verbal and written.
• High school diploma or equivalent required; additional certifications (e.g., first aid, defensive driving) are a plus.
• Valid driver’s license (with a clean driving record).
• Any additional certifications required by local regulations (e.g., chauffeur's license).

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace. 

We are an equal opportunities employer.