Guest Services Supervisor宾客服务主管

· Conducts shift briefings to ensure hotel activities and operational requirements are known

· 进行有效的交接班简报工作，以明确酒店活动和运营要求

· Supervise front desk operations during assigned shift including:

· 在当班期间监督前台运营情况，包括：

o Maintenance of guest information

o 维护客户信息

o Maintenance of information about local events

o 维护当地活动的信息

o Compile occupancy statistics

o 统计入住情况

o Supervise group bookings

o 监督团队预订情况

o Assisting with serious complaints

o 协助解决严重投诉问题

· Supervise cashiering activities during shift including:

· 在当班期间监督收银的活动，包括：

o Cash handling and banking procedure

o 现金处理和银行业务程序

o Dealing with irregular payments

o 处理非正常的付款情况

o Instructing staff in credit policies and facilities

o 就信用政策和设备对员工进行指导培训

o Instructing staff in cash security procedures

o 就现金安全程序对员工进行指导

o Carry out debtor control

o 实施应收帐款控制

o Prepare reports

o 准备财务报告

o Supervise the cashiering system

o 对收银系统实施监管

· Works with Superior on manpower planning and management needs

· 与上级领导一起进行人力规划和管理需求的讨论

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills –

技能要求

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company

· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力

· Proficient in the use of Microsoft Office and Front Office System

· 熟练使用微软办公软件和前台系统

· Problem solving and organizational abilities

· 具有解决问题和组织能力