Guest Services Agent | Part Time
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, South Australia, Adelaide
Hotel: Adelaide (ADLAD), 27 Frome Street, 5000
Job number: 140188
Your day-to-day
Be the first point of contact to guests as they arrive at the hotel, and their lasting impression when they leave.
Perform check in and check out duties, take and manage guest bookings and maximise up-selling opportunities.
Ensure the daily checklist and reporting is accurate. This will ensure our overnight team can perform their role
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns, whether over the phone or face to face
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Strictly adhere to IHG policy concerning the Trade Practices Act, Gifts and Bribery and Data Privacy. Maintain all procedures and adhere to them within the IHG guidelines; with emphasis on hotel credit policy
Be a capable and confident concierge. Make sure you are aware of local events, and are armed with your own personal experiences
Your role will double as a porter and valet, so be ready to assist guests with their luggage and transport requirements; as well as park guests’ cars while practicing safe driving techniques
Champion the identification and reporting of hazards, and evaluate risks associated with them, and design and implementation of hazard control measures
Take pride in your shared workspace, and guest areas – keep it neat and tidy
What we need from you
Ideally you will have 1-year previous experience in a Front Office or Guest Services related role
Opera system proficiency is a must. Successful candidates will have a strong background in hospitality operations and experience using Opera to streamline guest services.
Qualifications in Hotel Management and/or Hospitality related field preferred
Experience using Opera Property Management System is highly regarded
Literate and tech-savvy – You will need a good grasp of reading, writing, basic maths and computers
Articulate – A great communicator, you will be warm, welcoming and easy to talk to
Language – Fluent in local language; extra language skills would be great, but not essential
Savvy problem-solving skills that will turn potential issues into opportunities
Look smart – adhere to personal grooming and hygiene standards
Fitness – you’ll be on your feet most of the day with bending and kneeling. Sometimes you’ll need to lift, push and pull objects, such as luggage and parcels up to 23 kg – we have the equipment to support you
A team player, ability to work in a fast-paced environment and manage multiple tasks and conflicting deadlines, as well as assist in supporting the team with other duties as required
Flexibility to work a 24/7 rotating roster – nights, weekend and public holiday shifts are all part of the job
Hold a Current, open Australian drivers licence with clear driving record
You must meet the legal requirements to work in Australia
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
