Guest Services Agent 宾客服务接待员
Hotel Brand: EVEN Hotels
Location: China, Beijing
Hotel: Zhongshan City Center (ZGNCC), xxx, 100000
Job number: 115231
- 在宾客抵店时，及时而专业地对宾客表示欢迎，使宾客感觉受到重视
- 在宾客抵店时为宾客提供一杯迎宾饮品，高效办理入住手续，为宾客介绍酒店的服务，以及“Wellness Wall”和适用的手机应用程序
- 与宾客交流，发现他们对均衡生活的需求，为宾客提供适合的选项，帮助宾客在入住期间践行健康的生活方式
- 邀请宾客参与酒店健康生活计划，全力支持宾客完成锻炼计划
- 监督健身房内的综合情况，保持器械清洁，保证新鲜饮水的不间断供应
- 能够根据需要正确使用健身器械
- 及时、礼貌地接听电话
- 在可能的情况下，执行客房升级销售，帮助实现酒店收益的最大化
- 根据需要预订、确认、修改或取消宾客预订
- 在用餐高峰期分担健康饮食特使的工作
- 负责日杂销售区的运营，确保货架上的商品供应充足、摆放整齐
- 主持并参与酒店的健康生活常规计划，完成在多功能室中事先规划的健身锻炼
- 确保结账说明和宾客信用情况符合酒店信用政策的要求，确保所有交易均采用安全方式操作
- 依照标准操作规程处理现金和信用卡交易，包括将所有费用入账、完成出纳报告和其他报告、准备存款、计算金额并确保款项的安全
Who we are
EVEN Hotels is where hospitality meets wellness.
At Even Hotels, wellness is built in. We strive to help guests stay well and happy when they're away from home. Each hotel has an elite team of guest focused and wellness-savvy staff, who are ready to be an advocate of the brand and bring a personal touch. Energetic and friendly? You'll thrive at EVEN.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
