Guest Service Agent - Crowne Plaza Hawkesbury Valley

At Crowne Plaza^® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title.

At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Located in the Valley of The Hawkesbury River, just 45 minutes from Sydney and at the foothills of the Blue Mountains, Crowne Plaza Hawkesbury Valley is the ideal destination for a group getaway, romantic retreat, wedding or conference destination. Based on 8 hectares of landscaped gardens, our comfortable, contemporary rooms and suites, delicious dining options and the only Villa Thalgo Day Spa in Australia, provide our guests with a diverse destination experience. Crowne Plaza Hawkesbury Valley is where indulgent retreat meets urban convenience.

Crowne Plaza Hawkesbury Valley is currently looking for a casual Guest Service Agent to join our Front Office Team.   

A day in the life of a Guest Service Agent consists of:

• Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out throughout their stay
• Assisting guests with requests and memorable experiences by sharing your hotel and local knowledge
• Promoting and up-selling hotel facilities through strong product knowledge.
• Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys.
• Maintaining procedures in relation to credit and cash transactions and accounting documentation.
• Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.
• Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities
• Meeting and exceeding guest expectations and handling customer complaints in an efficient and proactive manner 
• Participating in training and development programs to enhance your skills and capabilities.

To be successful in this role:

• Excellent time management skills
• Professional phone manner
• Exceptional communication and customer service skills.
• Previous experience with a PMS. Opera desirable however not essential Flexibility to work various shifts including week-ends, nights and public holidays
• Work rights in Australia
• A passion for hospitality and enthusiasm for working with people from all over the world

In return for your hard work, you can look forward to a joining a great team of professionals in a beautiful environment. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com