Guest Relations Agent

Kimpton Fitzroy London are looking for a Guest Relations Agent to join their luxury hotel in Central London!

Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it the Stay Human project. What more you ask? We have been named ‘The plushest pet-friendly hotel’, because our heartfelt connection does not end with humans, it is extended to our furry friends. Want to know more? Apply now as we would love to hear from you!

You are always welcome here!

As a Guest Relations Agent, we will support you to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

Our Guest Relations Agents supports the Front Office Manager to ensure a guest is met with a genuine welcome and that their needs are attended to throughout their stay. We believe that a stay at Kimpton Fitzroy London is a laid-back and original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large.

You will communicate both internally within the front office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation.

Our Guest Relations Agents are:

• Passionate about delivering great service and be guest focused.
• Have previous experience in Reception, Guest Relations, Concierge preferably in a 4/5* hotel.
• Experienced with handling guests queries and concerns.
• Experienced using Opera PMS is a huge advantage. 
• To be willing to learn new things and work as part of a wide hotel team.

Our Guest Relations Agents ensure that our guests receive attentive service and an outstanding experience, which at times will mean working with the Guest Service Manager or taking the lead to work with our Sales and Group colleagues for important VIP delegations and arrivals.  

We are committed to offer and provide our Guest Relations Agent with a competitive salary and a large range of benefits:

• £27,996.80 salary (£13.46 per hour) Plus great IHG perks!
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) 
• Free meals on duty.
• We provide every employee company sick pay and life insurance.
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law