Front Office Manager - InterContinental Abu Dhabi

InterContinental Abu Dhabi is an iconic luxury hotel offering a perfect blend of traditional Arabian charm and contemporary elegance. As part of the InterContinental Hotels Group (IHG), we are committed to delivering exceptional service to our guests and offering a world-class experience in the heart of Abu Dhabi. We are looking for an experienced and enthusiastic Front Office Manager to lead our dynamic Front Office team at InterContinental Abu Dhabi. The ideal candidate will be responsible for overseeing all aspects of Front Office operations, ensuring that guests receive an impeccable service experience from arrival to departure.

A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

• Team Leadership: Supervise and lead the Front Office team, including Reception, Concierge, Bell Desk, and Guest Relations, ensuring a high level of team engagement and performance.
• Guest Satisfaction: Ensure exceptional guest experiences by managing all guest interactions, resolving complaints, and maintaining high levels of satisfaction.
• Operational Management: Oversee daily operations, including guest check-ins, check-outs, reservations, room assignments, and billing procedures.
• Staff Training & Development: Ensure that all Front Office staff are fully trained on hotel policies, procedures, and service standards to maintain exceptional service levels.
• Collaboration: Work closely with other hotel departments, including Housekeeping and Food & Beverage, to ensure smooth operations and a seamless guest experience.
• Administrative Responsibilities: Monitor guest feedback, handle complaints and issues efficiently, and prepare daily reports for senior management.
• Financial Accountability: Assist with budget preparation, monitor expenses, and implement cost-control measures to ensure profitability of the department.

What we need from you:

• Experience: Minimum of 4 years of experience in a Front Office Manager or Assistant Front Office Manager role, preferably in a luxury hotel environment.
• Strong Leadership Skills: Ability to lead and motivate a diverse team, ensuring consistent service delivery and operational excellence.
• Customer-Focused: Excellent communication skills with the ability to address and resolve guest concerns promptly and professionally.
• Problem-Solving: Capable of handling difficult situations with tact and professionalism, ensuring high levels of guest satisfaction.
• Multilingual: Proficiency in English is essential. Additional languages are a plus.
• Technology Skills: Familiarity with hotel management software and systems (Opera, Protel, etc.) is preferred.

What you can expect from us: 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.