Front Desk Agent Overnight

DUTIES AND RESPONSIBILITIES:

• Welcome guests in a friendly, prompt and professional manner. 
• Register guests, issue room keys, provide information on hotel services and room location.     

      Answer phones in a prompt and courteous manner.

• Up-sell rooms where possible to maximize hotel revenue. 
• Accurately process all cash and credit card transactions in accordance with established            procedures including but not limited to posting all charges, completing cashier and other reports,            preparing deposit, and counting/securing assigned bank.
• Complete and transmit daily accounting reports and prepare them for review by hotel management
• Issue, control and release guest safe-deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require 

      additional monitoring or follow-up.

• Respond appropriately to guest complaints.  Make appropriate service recovery gestures in order 

       to ensure total guest satisfaction. 

• May routinely book guest reservations for individuals and/or groups that are requested either by  

      phone or from within the hotel; process cancellations, revisions, and information updates on    

      changes.

• Promote team work and quality service through daily communications and coordination with 

      other departments. 

• Perform other duties as assigned including guest room tours, concierge services, special guest     requests, etc.

Qualifications and Requirements:

High School diploma or equivalent, plus one year front desk/guest service experience.  Some college preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often. 
• Basic math skills are used frequently. 
• Problem solving, reasoning, motivating and training abilities are often used.
• Required to work the overnight shift
• May be required to work other shifts, weekends, and/or holidays.