Events Manager

​Your day to day

People

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• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers.​
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.​
• Train colleagues to make sure they deliver with compliance and to the standards we expect.​ Drive a great working environment for teams to thrive - linking up departments to create sense of one team.​
• Promote teamwork and quality service through daily communication and coordination with other departments.​
• Recommend or initiate any HR elated actions where needed.​

• Interact with outside contacts: guests, vendors, and other contacts as needed.

   

Guest Experience​​

• Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey.​
• Build long term relationship with planners and hosts to increase loyalty to the brand.​
• At pre-event planning stage consult with meeting planners to optimise all elements of the meeting / event / weddings including space, meeting/break flow, menu and design etc. to improve meeting efficiency.​
• Arrange agreed details of meeting / event e.g. room set-ups, staging, lighting.​
• Conduct pre-event and post-event meetings with clients and catering colleagues to identify improvements to the guest experience.​
• Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing.​
• Welcome the group and conduct the 60’ meeting brief prior the start of the meeting /session.​
• Enable high productivity whilst maximizing downtime.​
• Relate to business needs and make sure team prioritises the things that help our guests get their business done.​
• Enable quality downtime by providing relevant recommendations that will help host and attendees recharge and relax throughout the day.​
• Analyze and action against client satisfaction surveys to improve services.​

• Conduct banquet and catering facility tours and entertain clients to enhance the guests’ meeting/banquet experience.​

   

Responsible Business

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• Raise the awareness and reputation of your hotel and the brand locally.​
• Ensure guest safety is a priority with minimal interruptions or problems.​
• Offer advice to clients to reduce waste, save energy and have a minimal impact to the environment.​
• Be responsible in keeping our property safe and secure, to participate in any hotel activity  related to Fire Life safety.​
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.​

• May assist with other duties as assigned by management.​

   

Financial​

• Help create the department’s annual budget and the setting of departmental goals.​
• Monitor budget and control expenses with a focus on food, beverage, and labour costs,etc.​
• Complete forecasts, plans, and productivity reports and help prepare the departmental budget and financial plans.​
• Monitor hotel spend and always look for opportunities to optimise sales whilst minimizing waste.​
• Negotiate sales prices within booking guidelines.​