Duty Manager
Hotel Brand:
Location: Hong Kong, Hong Kong
China, Sichuan, Sichuan
Hotel: Corp Hong Kong, Unit 30B, Signature by Regus, 29/F Gateway Tower 5, 15 Canton Road, Tsim Sha Tsui
Job number: 123908
Responsibilities
- To act on behalf of management to monitor daily operations, tackle problems when they arise and to ensure the hotel is functioning smoothly at all times
- To be accountable for handling guests’ complaints, comments and suggestions tactfully
- To have knowledge of operations in each and every department and coordinate operations among them
- To conduct daily hotel inspections to ensure everything is in proper order and all staff is performing their duties in compliance with the hotel policies and procedures
- To be accountable for extending our hotel courtesy to all guests, particularly VIPs and ensure they receive proper attention at all times
- To be acquainted with daily house functions, room occupancy and other relevant information for better handling of guest flow
- To be responsible for assisting the check-in and escorting VIP guests to the hotel rooms
- To be responsible for see off the VIP guests upon checking out
- To conduct room inspections and pay special attention to those rooms allocated for VIPs and Special Attention Guests to ensure the hotel standards being maintained at all times
- To report to management regarding incidents happening in the hotel by recording the details, including actions taken and results in the Duty Manager’s Log Book
- To be accountable for coping with all emergencies, and referring them to Senior Management for immediate action if necessary
- To carry out any other tasks as assigned by the Supervisor
- To authorize rebate and paid out when necessary
- To show rooms, food and beverage outlets and other hotel facilities to potential clients upon request
Requirements
- Diploma holder or above in Hospitality Management or related disciplines
- Minimum 5 years’ relevant work experience with 3 years at supervisory level
- Outgoing personality with strong interpersonal and decision-making skills
- Excellent command of both spoken and written English, Cantonese and Mandarin
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
