Director of Rooms

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognized and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.

Regent is the epitome of modern luxury for the world’s most discerning travelers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. We’re seeking passionate leader who is a pre-opening leader and can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you understand the luxury levers that will help, bring to life a unique guest experience then we would love to hear from you.

Do you see yourself as Director of Rooms at Regent Bali Canggu?

As the Director of Rooms, you will be in the upper echelon of the resort’s management and represent the Rooms Division in the Executive Committee. You will report directly to the Resort Manager, and be fully responsible for both the Housekeeping, Laundry and Front of House Departments, which collectively form the Rooms Division.

Your day to day 

• You will develop and execute together with your department heads a comprehensive training syllabus tailored to each role in your division, and ensure that all colleagues in your division will at all times provide anticipatory and personalized guest service to help the resort achieve and maintain a Forbes Travel Guide Five-Star equivalent rating. 
• You will regularly take time out of your schedule for mentoring and coaching of your direct reports, other high potentials and mixed performers in your division, and put together action plans to attack need areas, and expand on the strengths of the division. You enjoy nurturing talent and providing growth opportunities to your teams. You will set goals and expectations for direct reports and other key personnel using IHG’s global performance management tools. You will hold your team accountable for successful performance, and apply disciplinary actions where and when necessary. 
• You will create a guest journey that is relevant to the Regent guest and their ever-evolving needs. As a stalwart of the Regent brand, you will incorporate the strategic pillars into all touch points, and deliver on Regent’s service philosophy and the Forbes Travel Guide standards in daily operations. You will make sure that all service signatures are in place, and that the brand service behaviors are enshrined into the service delivery on the floor.
• You will ensure there is frictionless and complete communication between the Front of House and Housekeeping departments and that rooms are fully prepared based on known preferences. You will drive the resort’s guest preference collection programs and ensure that guest information is shared and actioned across departments and divisions to enable personalized service experiences. 
• You will interact with guests every day and actively obtain feedback on product quality, service levels and their overall satisfaction to create a loyal following of repeat guests. You will review and investigate all guest feedback together with the Quality & Continuous Improvement Manager and ensure appropriate corrective action is taken and translated into specific action plans. You will drive guest satisfaction to meet the goals set for the resort. 
• You will conduct frequent, joint walks through the resort, as well as unannounced inspections to ensure your team is always well groomed, all service and quality standards are met, and upkeep, cleanliness and decorations in guestrooms and in both front of the house and heart of the house areas are impeccable. 
• You will be responsible for the development of the Rooms Division’s annual budget and medium-term strategies, as well as ensuring your division meets its financial targets and drives sustainable, profitable growth. You will develop and maintain a calendar of activities, and provide content input for marketing materials and initiatives/promotions.

What we offer

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.