Director Of Human Resources

What will it be like to work for IHG?

About us IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. Making everyone feel welcome and cared for, recognized and respected, whoever and wherever they are in the world. Our brands are well-known and loved the world over - Regent Hotels & Resorts, InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, Voco™ hotels, Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, Holiday Inn Resort®, avid™ hotels, Staybridge Suites® and Candlewood Suites®. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.

What will I be doing?

People 

• Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey 
• Educate and train managers on HR disciplines to foster productivity and enhance performance 
• Welcome and conduct new team member orientation  
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees 
• Ensure hiring standards and applicable laws and regulations are followed  
• Build great relations with outside contacts 

Financial 

• Help create and work within the HR budget.   
• Monitor staffing and labour standards to manage costs 
• Mitigate financial risks associated with employee relations issues  
• Identify and analyse local compensation and benefits practices to ensure financial competitiveness 

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience 
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction 
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience. 

Responsible Business  

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community  
• Ensure compliance with relevant employment laws and hotel or company policies and procedures 
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes 
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues 
• In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation  
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

Accountabilities

• This is the top HR role in a large, luxury, resort, or major flagship hotel with extensive facilities and services, a number of major outlets, and catering and convention facilities. Typically manages HR colleagues and admin team 

What are we looking for?

• Bachelor’s degree / higher education qualification / equivalent   
• 4 years’ of related experience in HR  
• Some supervisory experience also preferred  
• Professional HR designation preferred
• Ability to maintain confidentiality to the extent possible in all HR related matters  
• Must speak local language(s)  
• Other languages preferred