Business Operations Specialist
Location: United States, Georgia, Atlanta
Address: 1 - Corp Atlanta Ravinia, Three Ravinia Drive, Suite 100, 30346
Job number: 165741
Hiring Salary: USD 74,000.00 - 85,000.00 YEARLY
Role Purpose
Owns day-to-day execution of the commercial services agreement lifecycle from generation and execution through onboarding, renewals and termination. Converts closed sales into fully executed, compliant and provisioned service agreements, ensuring accuracy, compliance and seamless handoff between Program Sales and Operations.
Key Accountabilities
Agreement Lifecycle Execution:
Support end-to-end lifecycle for Core, Plus and Signature agreements, including generation, execution, countersignature, renewal and termination of legacy agreements
Prepare and process agreements using approved templates and Exhibit A service/pricing terms; maintain a single source of truth for executed agreements, renewal dates and terms.
Program Sales Alignment & Sales-to-Contract Handoff:
Receive closed/won opportunities and convert them into executed agreements; ensure clean sales → contracting → onboarding handoff with clear accountability and documentation.
Compliance & Governance:
Assist with Brand Standard Waiver and Compliance processes
Onboarding, Provisioning & Billing Support:
Assist with hotel onboarding, system access provisioning, portfolio assignment, billing setup and service delivery readiness as needed
Data Integrity & Reporting:
Maintain accurate agreement records in tracking tools and provide reporting on agreement volume, velocity, renewals, and terminations.
Process Standardization & Continuous Improvement:
Keep templates, playbooks, SOPs and job aids current; identify contracting/onboarding inefficiencies and recommend simplifications to improve speed-to-activation.
Key Metrics
Agreement accuracy; speed-to-activation; compliance/audit standards; renewal management
Provisioning and billing accuracy; data integrity and completeness of agreement records
Required Education, Experience and Technical Skills
Educational Requirements: Bachelor's degree in business, Hospitality or related field, or equivalent experience.
Experience: 3+ years in commercial operations, contract/agreement administration or revenue services; experience with agreement lifecycle, onboarding or billing processes; exposure to sales-to-contract handoff workflows.
Technical Skills: CRM/pipeline and document/agreement tools; attention to detail with contract terms, pricing and compliance data; BI dashboards and reporting/tracking tools.
Applied Operational Knowledge & Industry Experience
Operational Knowledge & Experience: Commercial services agreement lifecycle and billing; CXO service levels (Core / Plus / Signature) and terms; IHG brand standards, IHG Ignite prerequisites and compliance practices.
Ownership: Agreement execution, compliance documentation, onboarding provisioning, and billing triggers.
Accountable For: Accuracy, compliance and speed-to-activation of executed agreements.
Scope Boundary: Partner/escalate selling, service model design, legal template ownership and system configuration/roadmap.
Capabilities:
Agreement Lifecycle Management: Convert sold opportunities into accurate, executed and provisioned agreements.
Compliance and Documentation Discipline: Maintain audit-ready records and escalate exceptions/non-standard terms appropriately.
Sales-to-Operations Enablement: Connect Program Sales, contracting, onboarding, billing and Operations for seamless activation.
Process and Data Integrity: Keep templates and records current while improving contracting/onboarding flow.
Location - Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.
Who we are
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Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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- For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Hiring Salary: USD 74,000.00 - 85,000.00 YEARLY
