Banquet Service Supervisor 宴会服务主管

Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

按照部门的规范和程序提供高标准的餐饮服务。

Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit

为销售，饮品创新和利润制定部门的规范和程序。

Communicates to his/her superior any difficulties, guest comments and other relevant information 

与上级领导交流有关疑难，客人意见和其它相关信息。

Delivers daily briefings and attends other Food and Beverage meetings as scheduled

召开每日例会和参加计划好的餐饮部会议。

Delivers prepared training sessions in line with a departmental monthly calender

按照部们的月度活动日历提供制定的培训课程。

Prepares for service by ensuring the department’s:

确保部门的以下各项工作就绪为客人提供服务：

Grooming is impeccable and in accordance with ICHG personal presentation standards

遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔

Equipment is clean

设备干净

Equipment is sorted and stored

设备分类且存放好

Glassware is polished

玻璃器皿擦亮

Requirements for special occasions are ready

特别活动的要求准备就绪

Music is on

放音乐

Lighting is on

开灯

Outlet is ready for service and guest comfort

酒吧准备就绪为客人提供舒适的服务。

Carries out effective service by ensuring all staff are aware of their role in:

确保所有员工了解自己的职责高效的提供服务：

Greeting and seating guests

迎宾并安排客人就坐

Explaining and up-selling daily beverage specials

说明并推销每日的特价饮料

Processing food orders accurately

准确的下食品单

Using trays and tray jacks effectively

有效的利用托盘和托盘架

Quickly taking food and beverage orders

快速的为客人写餐饮订单

Ensuring payment methods are handled accurately

确保准确的处理付款方式

Ensuring working areas are cleaned and re-set quickly

确保工作区快速的清洁和重新摆放整齐

Ensuring the bar is clean

确保吧台干净

Regularly cleaning ashtrays

定时清理烟灰缸

Conversing with Guests in relation to the food and beverage products

与客人交谈有关的餐饮产品

Carries out effective beverage service by ensuring:

通过确保以下内容高效的提供饮品服务：

Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations

遵守酒精饮料服务归定，推销饮料并定时为客人续酒。

Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒

Promoting and selling cocktails to guests

向客人推销鸡尾酒

Making and presenting cocktails

调配和装饰鸡尾酒

Coffee and tea is served hot and in accordance with standard

按规范提供热的咖啡和茶

Patron care standards are adhered to by ensuring:

通过确保以下方面遵守宾客服务规范：

Guests are advised on alcoholic beverages

给予客人有关酒精饮料的建议

The strengths of alcohol is advised and guests are advised as to their effect

告知客人酒精强度，并告诉客人对他们的影响。

Compliance with legal provisions of local liquor codes

遵守法律规定和地方酒精饮品条例

Level of intoxication of guests is assessed and appropriate action taken

评定客人的醉酒程度并采取必要的措施

Advise guest on the hotel’s policy of smoking

通知客人酒店的吸烟规定

Monitor factors which interfere with the total experience of the guest

监测影响客人总体体验的各方面工作

Cellar operations are carried out including:

酒窖管理包括：

Correct use of refrigeration system

正确的使用冰箱系统

Effective operation of the post-mix syrups bulk dispense system

有效的使用后混合桶装糖浆分装设备

Operating the beer reticulation system

使用啤酒过滤裝置

Adhering to stock control procedures

遵循存货管理程序

Take appropriate action to resolve guest complaints

正确处理客人的投诉。

 

Requisition bar items according to bar stocks

根据酒吧存货量领取酒吧物品。

Train bar attendant, wait help and bus help in basic beverage knowledge and beverage service

为酒吧侍应生提供基本的饮料知识和饮料服务的培训。

Complete spillage report and submit to Food and Beverage manager at the Conclusion of each shift

填写洒酒单并在每班结束后交给餐饮经理。

Assist the Food and Beverage Manager to source and review outlet musicians

协助餐饮经理寻找和审评音乐师。

Assist to promote the musicians

协助乐师的推广工作。

Design promotional material which is aimed at increasing revenue, covers and profit for the Bar with the approval of the Food and Beverage Manager

设计以增加收入，人数和利润为目的的酒吧宣传材料，然后由餐饮经理审批。

Works with Superior on manpower planning and management needs

和上级领导一起进行人力规划和管理需求。

Works with Superior in the preparation and management of the Department’s budget

和上级领导一起编制和管理部门预算。