Assistant Restaurant and Bar Manager - First Floor

People

·  Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers

·  Supervision of Food & Beverage attendants, Team Leaders & Supervisors ensuring that they maintain Hotel standards.

·  Maintains current training procedures and operating standards for all duties carried out in the department.

·  Conducts on-the-job training for all staff.  Takes responsibility for the orientation of new staff.

·  Coach and counsel staff to ensure optimum performance is achieved.  Where required, disciplinary action is to be taken in accordance with the hotel’s policy.

·  Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments

·  Communicate well to ensure effective shift handovers

Interact with department and hotel staff in a professional and positive manner to foster good 

Financial

• Working with the other departments to identify additional sales opportunities to enhance revenue
• Drive promotions that deliver great dining experiences for guests at a good value
• Make sure credit and financial transactions are handled in a secure manner
• Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
• Understands the hotel’s business priorities, products and services and has a good grasp how the department is run
• Work with your Manager to ensure you have a clear view of what is required to achieve results, and take action and responsibility to deliver it.  Ensure your team meets deadlines and quality standards an tasks and projects are completed as required

Guest Experience

• Respond to guest and staff complaints, inquires and needs and reports to the Manager any problems.
• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
• Take action to address these needs in order to exceed their expectations
• Create a positive hotel image in every interaction with internal and external customers
• Adhere to hotel brand standards
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Assist guests and escort them to locations within the hotel at their request
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs

Responsible Business 

• Ensure Hotel standards, policies and procedures are enforced.  Carry out all duties as instructed by the direct Manager.
• Ensure that colleagues are fully conversant with and maintain Responsible Service of Alcohol & Responsible Conduct of Gambling practices
• Ensure that daily reports and logs are kept up to date.
• Check on a regular basis that the quality and presentation of food and beverages are to Hotel standard in conjunction with the department manager/supervisor help in performing the monthly stocktake and ensure par levels in storerooms and cool rooms are kept maintained and beverage costs are controlled.
• Demonstrate a sound awareness of OHS policies and procedures and ensure the dissemination of information to all team members.
• Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures.
• Facilitate the reporting and investigation of injuries and illnesses arising from workplace activities, recommending corrective actions to prevent or minimise the chance of recurrence.
• Investigate all accidents/incidents within area of responsibility
• Ensure liaison with employee health and safety representatives, particularly on any workplace changes which have a health and safety component.
• Understand Hotel Evacuation procedures.
• Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information.