Assistant Outlet Manager at Holiday Inn Abu Dhabi

About Us

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. We look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. When you are part of the Holiday Inn Hotels & Resorts brand, you are more than just a job title.

Holiday Inn Abu Dhabi is looking for an efficient and team-oriented Assistant Outlets Manager to join our dynamic team! Holiday Inn is the first of its brand in Abu Dhabi, featuring 203 modern and stylish rooms and a wide variety of food & beverage outlets. Indulge in a variety of international flavours at the Silk Route Café. For a lively night out, hit the Thirty 1st Bar & Lounge with amazing views of the Abu Dhabi skyline. Visit Hubbly Bubbly, our shisha café, for a traditional Arabic experience under the stars. Stock Burger Co. is a new casual dining concept defined by a perfect and always appealing pairing: premium burgers, craft brew, and all, in addition to meeting rooms and banqueting facilities.

What’s the job?

As Assistant Outlets Manager, you’ll manage all the outlet operations to ensure quality service & standards while delivering guest experience that is unique. Ensure compliance with all local regulations concerning health, safety and other requirements.

A little taste of your day-to-day:

People:

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. 
• Educate and train all colleagues in compliance with food safety regulations. Ensure staff is properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other outlets / departments.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in co-ordination with Food and Beverage Manager / HR Manager and in accordance with company rules and policies.

Financial:

• Under the guidance of the Food and Beverage Manager co-ordinate the preparation of the Outlet’s annual budget and work to achieve the budget by monitoring and controlling the outlets operations, considering revenue and expenditure.
• On an ongoing basis, control and analyse costs to ensure performance against budget, implementing corrective measures where necessary to produce positive business results. 
• In partnership with Food and Beverage Manager, Sales & Marketing Department identifies sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for guests at a good value.
• Develop and implement Promotions Calendar for F&B products in respective Outlets.
• Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements.
• Ensure all credit and financial transactions are handled in a secure manner.

Guest Experience:

• Ensure all Outlet equipment’s are in proper operational condition and are cleaned on a regular basis.
• Ensure that all Outlet facilities / areas are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
• Analyse guest’s insights to identify and meet customer expectations and build on guest loyalty.
• Interact with guests to ensure expectations are being met.
• Share recommendations and guest comments with Food and Beverage Manager / General Manager to reflect current customer profile.
• Own all guest communications and responses for your outlets and ensure appropriate service recovery procedures are established and delivered to ensure total guest satisfaction.

Responsible Business 

• Food and Beverage Manager / General Manager in managing food and beverage marketing programs for the Outlet; participate in and maintain system-wide food and beverage marketing programs and promotions. Monitor local competitors and industry trends.
• Conduct proper food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.
• Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimizing waste.
• Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes.
• Complete relevant reporting as required.

What we need from you

To execute the position of Assistant Outlets Manager, the candidate must meet the legal requirements to work in the UAE. Ideally, the candidate must have the required qualifications, technical skills and experience in a similar role in hotels with proven results and includes the following:

• Some college and/or advanced training in food and beverage management.
• 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience
• Bachelor’s degree / higher education qualification in Hotel Management, culinary arts, or related field preferred
• Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law

The candidate will have the ability to satisfactorily communicate in English with guests, management and co-workers to their understanding. They must have the ability to work collaboratively in a team, strong attention to detail, organizational skills, and effective time management. Ability to work in a fast-paced environment and prioritize workload; High grooming standards – wear your uniform with pride and adhere to personal grooming and hygiene standards; and flexibility to work a 6 day rotating roster – overnight, weekend and public holiday shifts are all part of the job.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including free duty meals, health insurance, accommodation, uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

We are an equal opportunity employer. This policy applies to all terms and conditions of employment.