预定文员 Reservation Clerk

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques

运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务

• Promote the Hotel’s (and ICHG generally) products and services

推销酒店（以及整个洲际酒店集团）的产品和服务

• Maintain a high level of product and service knowledge about all ICHG Hotels in your region

充分了解所在地区的洲际酒店集团成员的产品和服务

• Develop and maintain a regular pattern of sales calls

发展和保持定期进行销售拜访的模式

• Prepare and execute action plans which increase reservation sales and associated business

准备和执行增加预订销售和相关业务的工作计划

• Record and process reservations made by phone/fax/email

记录和处理通过电话，传真，电子邮件进行的预订

           Accept wait list reservations

接受等候单上的客人预订

• Process amendments to reservations such as extensions, early departures, etc

修改延期和提前离店等特殊情况的预订记录

• Manage “no show” reservations by investigation and recording of same 

调查和记录未按预订抵店的预订情况

• Record special billing arrangements for groups and conventions

对团组或会议的特别账单安排进行记录

• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

与前厅部经理或财务经理联系要求信用审批的预订事宜

• Maintain knowledge of special rates/ offers/ promotions

掌握关于特价，酬宾，促销活动的信息

• Monitor reservation levels and inform Managers of current and future occupancy rates

监测预订情况，并向经理通报目前和将来的入住率

• Prepare reports as requested (eg to travel agents, business houses etc)

按照要求准备报告（如给旅行代理人和商业机构的报告等）

• Prepare reservation sales reports

准备预订销售报告