楼层服务员 Floor Attendant
Hotel Brand: InterContinental
Location: China, Beijing, Xi'an
Hotel: Xi'an Hi-tech Zone (SIAHZ), 11 Tuan Jie Nan Lu, Gaoxin District, Xi'an, 710000
Job number: 113044
- Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
- 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。
- Replenishes guest supplies
- 补充客用品。
- Ensures guest services specified by superiors and guests requests are promptly and courteously met
- 及时、礼貌的完成上级指定的对客服务并满足客人的要求。
- Reports damage or malfunction in hotel rooms to superior
- 向上级汇报酒店客房内的损坏或故障情况。
- Maintains equipment in proper state of cleanliness and repair
- 保证设备的清洁和修缮。
- Maintains a section room report
- 完成区域客房报告。
- Maintains a daily room checklist
- 完成每日客房检查工作单。
- Meets with superior and takes on daily assigned tasks
- 与上级会面并承担每日分配的任务。
- Reports and submits lost and found articles to superior immediately
- 及时向上级汇报和上交与客人遗失物品。
- Report guest complaints to superior immediately
- 及时向上级汇报客人的投诉。
- Reports unusual behavior/activities on floors to supervisor
- 向上级汇报楼层里的反常行为和活动。
- Records room status in allocated section accurately
- 准确记录在划定的区域内的房间情况。
- Complies with hotel’s health, safety and hygiene policy
- 遵守酒店的健康、安全和卫生政策。
- Adheres to personal grooming and hygiene standards
- 保持个人仪容和卫生标准。
- Attends meetings and training sessions as required
- 按要求参加会议和培训活动。
- Creates and maintains floral arrangements
- 制作并保持插花。
- Carry out valet services when required including delivery of linen or processing laundry orders
- 如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。
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