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客务主任 Guest Relations Supervisor


Hotel Brand: InterContinental
Location: China, Beijing, Xi'an

Hotel: Xi'an Hi-tech Zone (SIAHZ), 11 Tuan Jie Nan Lu, Gaoxin District, Xi'an, 710000

Job number: 114808

  • Conducts shift briefings to ensure hotel activities and operational requirements are known 
  • 进行有效的交接班简报工作,以明确酒店活动和运营要求
  • Supervise front office operations during assigned shift including:
  • 在当班期间监督前厅部运营情况,包括:
  • Maintenance of guest information
  • 维护客户信息
  • Maintenance of information about local events
  • 维护当地活动的信息 
  • Compile occupancy statistics
  • 统计入住情况
  • Supervise the use of he public address system
  • 监督公共广播系统的使用
  • Supervise group bookings
  • 监督团组预订情况
  • Assisting with serious complaints
  • 协助解决严重投诉问题
  • Supervise cashiering activities during shift including:
  • 在当班期间监督收银活动,包括:
  • Cash handling and banking procedure
  • 现金处理和银行业务程序
  • Dealing with irregular payments
  • 处理非法支付情况
  • Instructing staff in credit policies and facilities
  • 就信用政策和设备对员工进行指导
  • Instructing staff in cash security procedures
  • 就现金安全程序对员工进行指导
  • Carry out debtor control
  • 实施应收帐款控制
  • Prepare reports
  • 准备财务报告
  • Supervise the cashiering system
  • 对收银系统实施监管
  • Works with Superior and Human Resources on manpower planning and management needs
  • 与上级领导和人力资源部一起进行人力规划和管理需求。
  • Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 
  • 与上级领导和财务总监一起编制和管理部门预算。

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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