会务统筹总监 Director of Meeting & Event

JOB OVERVIEW 职位概述

· Develop deep understanding andknowledge of key sectors targeted by hotel and ensure products and services areahead of competition to maximise guest satisfaction

深入了解酒店目标的客户群和确保酒店产品和服务是在竞争对手中领先，并最大化客户满意度。

·  Participatein the preparation of the annual departmental operating budget and financialplans. Monitor budget and up sell products and services while minimising wasteto increase revenue.

参与年度部门运行预算和财务计划的准备工作。监管预算，追加销售更多的产品和服务，避免浪费，提高营收。

·Negotiatefood and beverage prices, function space, and hotel services within approveddepartmental booking guidelines.

在部门预订指南允许的范围内就食品和饮料的价格、活动空间和酒店服务进行谈判。

·Providementoring, coaching, and regular feedback to help manage conflict and improveteam member performance.

为员工提供教导、辅导并给予定期反馈，帮助解决各种员工矛盾，提升员工业绩。

·Educateand train team members in compliance with brand standards, service behaviours,and governmental regulations. Ensure staff has the tools, training, andequipment to carry out job duties.

遵照品牌标准、服务行为及政府法规教育和培训所有团队员工。确保员工获得恰当培训，并配备完成工作所需的各种工具和设备。

·Promoteteamwork and quality service through daily communication and coordination withother departments. Ensure appropriate staffing levels based on guest volume.Interact with outside contacts: Guests, Vendors, and other contacts as needed.

通过与其他部门保持日常的沟通与协调，提高团队工作效率和服务质量。依据宾客数量确保有足够的服务人员。维护与宾客、供应商及其他相关利益方的良好关系。

·Recommendand/or initiate salary, disciplinary, or other staffing/human resources-relatedactions in accordance with hotel or company rules and policies.

根据酒店或公司的规定和政策，对员工工资、工作规程或其它与人力资源相关的事务提出建议或初拟方案。