Telephone Operator​

Key Responsibilities:

• Communication & Switchboard: Handle all internal and external calls with warmth, route them efficiently, and personalize service by addressing guests by name.

• Reservations & Guest Information: Smoothly manage inquiries, bookings, and cancellations while providing detailed information on facilities, directions, and local attractions.

• System Management: Maintain accurate guest profiles.

• Proactive Care & Administration: Conduct guest satisfaction courtesy calls, manage precise call logs, relay messages, and execute punctual wake-up calls.

• Teamwork & Safety: Collaborate with key departments (like Engineering and Security) to ensure smooth service while adhering to IHG safety, environmental, and sustainability standards.