Front Desk Agent - InterContinental Mark Hopkins
العلامة التجارية للفندق: إنتركونتينال
المواقع الولايات المتحدة الأمريكية, كاليفورنيا, سان فرانسيسكو
الفندق: مارك هوبكنز سان فرانسيسكو (SFOHA)، 999 شارع كاليفورنيا، 94108
Job number: 140621
Role Purpose
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Key Accountabilities
- Be the warm welcome that kicks off a memorable guest experience.
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day’s schedule.
- Jump into other ad-hoc duties when your colleagues need your help.
Key Skills & Experiences
- Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths, and computer skills
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
The hourly pay rate for this role is $32.25.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
Application Deadline: 02/21/2025
مَن نحن
لا تستوفي جميع المتطلبات تمامًا، ولكنك لا تزال تعتقد أنك ستكون مناسبًا تمامًا للوظيفة؟ لن نعرف أبدًا ما لم تضغط على زر "تطبيق". ابدأ رحلتك معنا اليوم.
معلومات مهمة:
- نطاق الراتب المدرج هو أدنى إلى أعلى جدول رواتب نعتقد، بحسن نية، أننا سندفع مقابل هذه الوظيفة في وقت هذا الإعلان. قد ندفع في النهاية أكثر أو أقل من النطاق المعلن، وقد يتم تعديل النطاق في المستقبل. سيعتمد مركز أجر الموظف ضمن نطاق الأجور على عدة عوامل، بما في ذلك التعليم والمؤهلات والشهادات والخبرة والمهارات والأقدمية والموقع الجغرافي والأداء والأداء والمناوبة ومتطلبات السفر والمبيعات أو المقاييس القائمة على الإيرادات واحتياجات العمل أو المؤسسة.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
- لا تقبل مجموعة فنادق إنتركونتيننتال طلبات التوظيف أو الاستفسارات أو السير الذاتية غير المرغوب فيها من وكالات التوظيف أو وكالات التوظيف. يُرجى النقر هنا للاطلاع على سياسة وكالتنا.
