As part of the front office team, you will be the first point of contact for guests. You'll be responsible for checking-in and checking-out hotel guests in a timely and professional manner; and process all payments according to procedures.
Housekeeping is what gives hotels the 'wow' factor. It's the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think 'wow, this looks wonderful'. Freshly laundered linen, fluffy towels and a welcoming atmosphere, it's all about creating a big impression and exceeding expectations.
Imaginative menus, individually prepared and beautifully presented food served by knowledgeable staff. Our hotels offer a fantastic range of places to eat and drink, from coffee lounges and cocktail bars, to brassieres and award-winning restaurants. We also cater for special events - from large conferences to more private occasions. All of this means there are lots of tasty opportunities for you if you're interested in F&B. Roles include: F&B manager, bartender, waiter, Banqueting server, Director of Catering, Banqueting manager, Banqueting supervisor and F&B server.
The job of a general manager is arguably one of the most important roles in a hotel. They are the hotel's leader, motivating managers and charming guests - but when this all stops, it's down to the general manager to make sure the business is profitable.
Spa and leisure facilities in hotels add a positive dimension to a guest's stay. It's an opportunity to relax, revive and recharge their batteries. With many hotels offering golf courses, swimming pools, gyms and beauty treatment rooms there are lots of opportunities for career growth and progression too. Roles include: fitness instructor, groundskeeper, locker-room attendant and pool attendant.
Sales, Marketing & Revenue Management is all about promoting our range of in-hotel products and services, from our spa facilities to our dining offers. It means our guests have a more memorable stay, while driving commercial outcomes for IHG. There’s a variety of roles available for enthusiastic people who can engage easily with our guests.
This where you’ll find the flair of the experience-makers and the memory-creators. Theirs are the warm welcoming smiles, the personal touches, the remembered names and favourite tables.
They combine with the eye-for-the-detailers, who makes sure all those hundreds of things come together to make that one moment right for the guest.
Then there’s the team behind the team – who organise, plan, build the relationships and coach the team to perform – who focus on tomorrow’s guests while the team look after today’s.
And when it all comes down to it, making sure everyone sleeps, safe and sound.
Hotels are a team-game, all playing for the same result – delighting our guests, building our brands, delivering for our owners.
You could join the team in roles like these…
Hints & tips for your application
1 Your CV is your calling card and the first time we meet you. Here’s how can you sound as good on paper as you are in person:
2 Your cover letter will be our first introduction to you. So the last thing you want to do is make a bad impression. Here are few tips to help you:
3 Even when you’re applying virtually, you’ll want it to be a complete success. These are the best ways to confirm your reservation in the interview room:
4 When you meet us in person, you’ll want to be at your absolute best. Follow these simple steps and you’ll on the right track to impress:
5 Even if you don’t make it this time, you’ll have come too far not to make the most of what you’ve learned. Here’s how to fight dejection in the case of rejection: