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Call Center

Our Central Reservations Offices (CRO's) are regional contact centres who are often the first point of contact for our guests all around the world. They are passionate about providing world-class customer service and use industry leading sales/service processes to deliver a great and individual customer experience to each of our guests.


Just Be Yourself: Gaurav’s Progression with IHG

We’re exploring what makes IHG such an enjoyable place to work. Gaurav explains below how we offer 360-degree feedback from leadership and put an emphasis on personal development. 

What I Love Most About My Job: Yvonne’s Story

Yvonne lifts the lid on her hospitality experience so far and why she loves working for us.