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Доксайд старший господар 餐厅主管

2482x804-готельна їжа та напої
2482x804-готельна їжа та напої
hotel-indigo-endorsed-logo-indigo-rgb-en
hotel-indigo-endorsed-logo-indigo-rgb-en

Бренд готелю: Hotel Indigo
Розташування: Китай, Пекін, Сямень

Готель: Xiamen Haicang (XMNHC), No.18, 2nd North Binhu Road, Haicang District, 361026

Номер вакансії: 108986

DUTIES AND RESPONSIBILITIES工作职责

· AIn the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known

在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。

· Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up

在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。

· Oversee the Implementation of standards as detailed in the departmental standards and procedures manual

监督部门工作程序手册中列出的各项规范的贯彻执行。

· Enforce shift hand over procedures

执行交接班程序。

· Enforce correct bill paying procedures

遵守正确的结账程序。

· Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up-selling certain products; etc

有效的进行交接班说明会,确保所有员工了解重要客人,特殊活动,每日特价,重点是推销某些产品等。

· Supervise cash handling and banking procedures

监督现金的处理和存放程序。

· Prepare daily banking and cash flow reports

编制每日存款和流动资金报告。

· Establish and instruct staff in cash security procedures

制定并指导员工执行现金安全制度。

· Deal with irregular payments

处理异常的付款情况。

· Supervise the maintenance of service equipment

监督服务设备的维护保养。

· Monitor standards of guest facilities and services

监督客用设施和服务的标准。

· Control stock and monitor security procedures

控制存货和监督保安成序。

· Assist with menu and wine list creation

协助菜单和酒水单的设计工作。

· Supervise outlet service including Tea Lounge

监督餐厅及茶楼的服务。

· Works with Superior on manpower planning and management needs

和上级领导一起进行人力规划和管理需求。

· Works with Superior in the preparation and management of the Department’s budget

和上级领导一起编制和管理部门预算。

· Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile

与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。

· Manage special amenities and special events

特殊设施和活动的管理工作。

· Anticipate market changes and review operations when necessary

有效的预测市场的变化,并在必要时审评运营工作

· Up-sell property facilities

推销酒店的设施。

· Actively pursue cost saving measures

积极的实行节约成本的措施。

· Recycle wherever possible

尽可能再利用能源。

· Manage wage and beverage cost

管理工资和饮料成本。

· Forecasting

进行预测工作。

· Stock control

有效的控制存货。

· Analyze statistics and change your operations to reflect customer preferences

分析统计数据,按照客人的喜好改变运营方法。

· Mix your own shift hours to ensure you know what is happening in your department at all times (ie nights, days, week-ends and during the week, break, lunch and evening shifts)

混合自己的轮班时间确保随时了解部门内发生的事情(如夜班,白班,周末和周一至周五班,间休,午餐时间和晚班)。

· Make conversation to guests during their order and find out their likes and dislikes as well as building rapport

在客人点餐时与客人交谈,发现客人的喜好,同时建立友善的关系。

· Other reasonable Ad hoc tasks assigned by supervisor

其他由上级分配的合理任务

 

岗位要求

必须有1年以上的餐厅管理经验
有较好的服务精神和沟通技巧
熟练掌握英语和中文
至少大专毕业

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area. 

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