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客房部主管 Інспектор домашнього господарства


Бренд готелю: InterContinental
Розташування: Китай, Пекін

Готель: Beijing Sanlitun (PEGHE), No. 1 South Sanlitun Road, Chaoyang District

Номер вакансії: 110498

Duties and Responsibilities工作职责

  • Supervise the implementation of housekeeping standards and procedures in relation to:
  • 监督客房部各项标准和工作程序的执行 :
  • Bedroom service
  • 臥室服务
  • Bathroom service
  • 卫生间服务
  • Valet service
  • 洗衣服务
  • Cleaning service
  • 清洁服务
  • Linen maintenance
  • 布巾维护
  • Recommended changes to these standards and training needs on an ongoing basis
  • 就这些标准和培训需求提供持续性的改进建议。
  • Maintain a current and thorough knowledge of all housekeeping systems
  • 对客房部所有系统有最新和完整的知识。
  • Open and close the shift and ensure effective shift hand over
  • 负责管理接班和交班工作,以确保交接班过程的有效进行 。
  • Distribution and collection of keys
  • 分发和收集钥匙。
  • Management of all incoming and outgoing calls
  • 管理所有的呼入和呼出电话。
  • Solve employee grievances
  • 解决员工受到的不公正待遇问题。
  • Perform Room allocations
  • 分配客房
  • Perform Room inspections
  • 检查客房
  • Prioritise arrival rooms
  • 排列抵店客人客房的优先顺序。
  • Liaise with Front Office for guest and hotel requirements 
  • 配合前台满足酒店和客人的要求。
  • Ensure guest valet is processed and delivered in a timely manner
  • 确保及时为客人提供洗衣服务并送还。
  • Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
  • 协调特别项目(如参观客房,除虫,窗户和地毯的清洁,客房供应量)。
  • Manage all special requests made by guests
  • 处理客人所有的特殊要求。
  • Visit in-house guest, and collect guest profile and comments everyday
  • 每天拜访住店客人,并收集客人的客史资料及客人意见书
  • Ensure consistency within the department
  • 确保部门内工作的一致性。
  • Management of lost property for the hotel
  • 管理酒店的遗失财物。
  • Ensure you have complete knowledge of room types, layouts and facilities
  • 确保具有客房类型,设计和设施的全面知识。
  • Manage storage areas
  • 管理仓库
  • Maintain adequate stock levels
  • 保存充足的用品存货。
  • Complete stock takes as required
  • 按要求完成库存盘点工作。
  • Maintain stock levels
  • 维持存货水平
  • Conducts shift briefings to ensure hotel activities and operational requirements are known 
  • 进行交接班说明,确保了解酒店的工作和运营需求。

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

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