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Eğitim Müdürü - Crowne Plaza

Otel Markası: Crowne Plaza
Konum: Anakara Çin, Hubei, Shennongjia

Otel: HPGSH - Crowne Plaza Shennongjia

Job number: HOTEL47570

About Us

• Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review 分析酒店整体的和各部门的培训需求,针对需求制定策略,用培训业务计划书的形式呈交给总经理和行政委员会审阅。 • Familiarize yourself with the IHG HR and Training Standards, localizing where necessary 使自己了解洲际酒店集团人力资源和培训的规范,必要之处进行本地化处理。 • Maintains all hotel training records 保存酒店全部的培训记录。 • Ensure effective training programs are in place for the following: 确保在以下方面有效的执行培训计划: o New Employee Orientation 新员工入职 o Train the Trainer 培训培训师 o Customer Service Training 宾客服务培训 o Technical job specific training (through certification of departmental standards and procedures) 技术性职位的专门培训(部门规范程序证书) o Supervisory Skills Training 监督管理技能培训 o Management Development 管理层发展 o Fire, Life and Safety Training 消防和生命安全培训 o Selling Skills 销售技巧 o Employee retraining 员工再培训 • Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved 监督每个部门培训业务计划的进展,确保实现培训目标。 • Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development 建立培训图书馆,配备书籍,录像,记录和视听资料来协助培训师的培训计划以及员工的个人发展。 • Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective 与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划,确保培训课程方案的制定,以及培训的有效性。 • Prepare and monitor training programs for: 制定和监督为以下人员提供的培训项目: o Management Trainees 管理培训生 o Hotel School Trainees, etc 酒店学校实习生等 • Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training 与能够协助提供高级或专业培训的专业人士取得联系。 • Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs 确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。 • Liaise with other IHG Training Managers to share experiences and resources 与洲际酒店集团的培训经理们保持联系,交流经验,交换资源。

Your day to day

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 • Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc. 可能要求具有公司的培训证书,如360度反馈证书,GTC注册评审员,认可的评估中心评审专员 • Proficient in the use of Microsoft Office 精通微软办公软件 • Problem solving, analytical, reasoning, motivating, organizational and training abilities. 具有解决问题,推理,号召,组织和培训能力 • Good writing skills 良好的写作技能 • Bachelor’s degree or Diploma in Human Resources or Training. 具有人力资源或培训的毕业证书 • 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience. 3年相关工作经验或相似的管理经验,或与此相当的教育与工作经验结合的背景

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