İçeriğe geç

Instant Service Agent - InterContinental Singapore


Otel Markası: InterContinental
Yer: Singapur, Singapur

Otel: Singapur (SINHB), 80 Orta Yol, 188966

Job number: 104274

Responsible Business – 

  • Records all entries on traffic sheets 

  • Report on logbook daily 

  • Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations 

  • Advises defects on switchboard equipment to Supervisor 

  • Maintains a clean work environment 

  • Maintains detailed knowledge of the Hotel’s fire, life and safety system 

  • Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard 

  • Advises defects on switchboard equipment to Instant Service Manager/Supervisor 

  • Maintain Hotel Information 

Elevating Guest Experience –  

  • Process all incoming and outgoing calls accurately and courteously 

  • Records and controls accurately wake up calls 

  • Pages guests in co-operation with concerned departments 

  • Assists guests with international calls and directory queries 

  • Refer to guests by name whenever possible 

  • Abides by principles of guest privacy 

  • Handles guests needs or requests and reports complaints to the Telephone Supervisor 

  • Aware of local telephone listings and frequently dialed numbers 

  • Attends to all guest queries and request promptly 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Sayfa başına dön