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Housekeeping Coordinator 客房部协调员 - Crowne Plaza

Otel Markası: Crowne Plaza
Konum: Anakara Çin, Hubei, Shennongjia

Otel: HPGSH - Crowne Plaza Shennongjia

Job number: HOTEL47575

About Us

• Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction • 确保 接听和转达所有与部门相关的信息,以保持既定标准并取得客户的满意。 • Receives, records, and distributes various reports • 接收 、记录并分发各种报告 • Receives, records, and transmits guest requests accurately • 准确接听 、记录并传达客人的请求 • Responsible for entering accurate room status into computer daily and investigate discrepancies • 负责每天将客房情况准确的输入电脑并调查各种异常情况 • Maintains and update administrative data • 保持和更新管理数据 • Maintains working area and equipment in a proper state of cleanliness and repair • 确保工作区域和设备得到良好的清洁和修缮 • Report guest complaints to Executive Housekeeper or delegate immediately • 及时向行政管家或其代理人汇报客人的投诉情况 • Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards • 遵守酒店的健康、安全和卫生政策,并遵守个人仪容和卫生标准 • Attends meetings and training sessions as required • 按要求参加会议和培训活动 • Is multi-skilled as a Room Attendant as well as other areas of Housekeeping • 成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才 • Adheres to Housekeeping standards and procedures and enforces same • 遵守并执行客房部的各项标准和工作程序

Your day to day

Required Skills – 技能要求 • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 • Able to speak, read and write English • 具有说,读和写英语的能力。 • Proficient in the use of Microsoft Office and Front Office System • 熟练使用微软办公软件和前台系统 •  Qualifications – 学历 • High School or equivalent • 高中或相当学历 Experience – 经验 • 1 year housekeeping / administrative experience, or an equivalent combination of education and experience. • 拥有1年客房或行政助理工作经验,或与此相当的教育和相关工作经验结合的背景

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