Misafir Hizmetleri Temsilcisi 宾客 服务 接待员
Otel Markası: Crowne Plaza
Konum: Anakara Çin, Guangdong, Shenzhen
Hotel: SZXTR - Crowne Plaza Shenzhen Longgang City Centre
Job number: HOTEL47572
- Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
- Registers and rooms all arrivals according to established procedures
- Maintains intimate knowledge of departmental standards and procedures
- Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
- Maintains cashier float and ensures accurate daily report of all money received
Your day to day
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to read and write English
- Proficient in the use of Microsoft Office and Front Office System
- High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
- 1 year experience in guest / customer service, or an equivalent combination of education and experience.