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Misafir Hizmetleri Temsilcisi 宾客 服务 接待员

Otel Markası: Crowne Plaza
Konum: Anakara Çin, Guangdong, Shenzhen

Hotel: SZXTR - Crowne Plaza Shenzhen Longgang City Centre

Job number: HOTEL47572


About Us

  • Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
  • 负责所有与前台相关的活动,如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。
  • Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
  • 随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。
  • Registers and rooms all arrivals according to established procedures
  • 按照既定工作程序为所有来客登记并安排房间。
  • Maintains intimate knowledge of departmental standards and procedures
  • 熟知部门标准工作程序。
  • Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
  • 履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。
  • Maintains cashier float and ensures accurate daily report of all money received
  • 保持库存现金限额并保证每日对所收现金进行准确报告。



Your day to day

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
  • Able to read and write English
  • 能够读写英语
  • Proficient in the use of Microsoft Office and Front Office System
  • 熟练使用微软办公软件和前台系统
  • High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
  • 具有高中学历或酒店行政管理,酒店管理或相关的职业证书。
  • 1 year experience in guest / customer service, or an equivalent combination of education and experience.
  • 拥有1年宾客服务部工作经验,或与此相当的教育和相关工作经验结合的背景。




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