Front of the House Agent
Konum: Amerika Birleşik Devletleri, Texas, Houston
Otel: InterContinental - Houston Tıp Merkezi (HOUIT)
Job number: R183267
About UsCheck-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: · Be charming by being approachable, having confidence and showing respect. · Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. · Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Your day to dayFINANCIAL RETURNS · Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. · Issue, control and release guest safe-deposit boxes. · Up-sell rooms where possible to maximize hotel revenue. PEOPLE · Answer phones in a prompt and courteous manner. · Welcome guests in a friendly, prompt and professional manner. · Register guests, issue room keys, provide information on hotel services and room location. · Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. GUEST EXPERIENCE · Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. · May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. RESPONSIBLE BUSINESS · Promote team work and quality service through daily communications and coordination with other departments. · Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
What we need from youHigh School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: · Frequently standing up behind the desk and front office areas · Carrying or lifting items weighing up to 50 pounds · Handling objects, products and computer equipment · Use a keyboard to operate various property management and reservations systems, etc. Other: · Communication skills are utilized a significant amount of time when interacting with guests and employees. · Reading and writing abilities are utilized often. · Basic math skills are used frequently. · Problem solving, reasoning, motivating and training abilities are often used. · May be required to work nights, weekends, and/or holidays.