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Franchise Hotel - Receptionist- Part-time role

Hotel Brand: Holiday Inn
Location: United Kingdom, East England, Peterborough

Hotel: Holiday Inn - Peterborough - West - (PTRWE)

Job number: FRPTRWE1062


This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

 

About Us

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.




Your day to day

At Holiday inn Peterborough, we’re in search of a Receptionist who can give service with a smile, answer the phone with pizazz and give our guests a visit to remember.

 

A typical day will include:

 

• Providing unbeatable customer service

• Working as part of a great team

• Being the first point of contact for our guests

• Checking guests in and out, processing payments

• Offering knowledge of the hotel facilities, services and local area

• Maximising revenue through upselling and room sales

• Admin tasks




What we need from you

On a scale of one to ten, how warm are your welcomes & goodbyes?

 

When it comes to customer service will you go to infinity and beyond?

 

We’re looking for someone who puts the “good” in good mornings as well as goodbyes to help us give every single one of our guests a red-carpet worthy welcome!

 

At Valor Hospitality, we’re on a mission to redefine hospitality and to help our guests make memories that last a lifetime. Therefore, we need someone who can not only make a great first impression but a lasting one!

 

As a receptionist, you’ll be the face of the hotel, greeting our guests’ day in day out. You’ll be the first point of contact for our guests, you’ll need to know our hotel like the back of your hand and have a skill for problem solving.




What we offer

In return we’ll offer you:

 

• 50% off food and drink at any of Valor Hospitality’s UK hotels

• Free meals on shift

• Uniform provided

• Staff incentives & team celebrations

• Option of healthcare and pension schemes

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