Bagageiro | Bell Attendant
Hotel Brand: InterContinental Hotels
Location: Portugal, PT-11, Estoril
Job number: EMEAA20934
About UsKnown as the leading luxury hotel that uniquely fuses the cultural richness of the area with a vibrant international style, InterContinental Cascais-Estoril is the gateway for guests to connect to the new passionate spirit of the city. Located at Av. Marginal, its modern/iconic shape stands out from the surrounding amazing views, like a large window overlooking into the sea. This contemporary, cosmopolitan and luxury hotel is the best place to stay and experience city and area attractions and the Portuguese heritage. A superb blend of destination and location with personalized services.
Your day to dayAssist incoming and outgoing guests in transporting luggage to and from guest rooms - Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities. - Promote team work and quality service through daily communications and coordination with other departments. - Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. - Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request. May regularly inspect and clear hotel entrance and surrounding areas of litter and debris. - Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by a dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
What we need from you- High School diploma or equivalent, plus some guest service experience or hotel experience preferred. - Must speak fluent English. - Other languages preferred. - Carrying, pushing, or lifting items weighing up to 100 pounds - Moving about the public areas; handling objects such as luggage; bending, stooping, kneeling - Communication skills are utilized a significant amount of time when interacting with clients, guests and employees. - Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.. - May be required to work nights, weekends, and/or holidays.
What we offerWe genuinely care about people and we show this through living out our promises of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels. Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. - True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests - True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay - True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs - True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner