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Guest Experience Agent at Holiday Inn and Suites Dubai Science Park

Hotel Brand: Holiday Inn
Location: United Arab Emirates

Hotel: Dubai Science Park (DXBDA), Dubiotech Area, Umm Suqeim Road

Job number: EMEAA35833


"About us

Travel is a journey. At Holiday Inn, we help make it a joy. 

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest’s stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty.  We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family. 

Holiday Inn & Suites Dubai Science Park,  is looking for an active and experienced Guest Experience Agent to join their extraordinary team! Ideally located in the heart of Dubai Science Park, in the most sought after residential area of Dubai. Minutes away from mega malls, magnificent Jumeirah Beaches, world’s leading tourist attractions and Parks, auto drome and over 5 championship golf courses. The Holiday Inn & Suites at  Dubai Science Park has 240 hotel rooms and suites and 84 one-bedroom apartments, anchor F&B offerings and an extensive 1026sqm cutting-edge meeting and events facilities. 

Your day to day
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  • Under the general direction of the Front Office Manager and within the limits of the established InterContinental Hotels Group and local policies and procedures, responsible to liaise between operational departments to ensure that guest preferences are met and exceeded.
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  • Responsible for all activities relevant to the Front Office department such as VIP relations, rooming of guests, assisting with show rounds to achieve the highest possible guest satisfaction to current and future VIPs.
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  • Ensures maximum interaction is achieved with Hotel Guests, specifically VIPs, and that Loyalty card holders are recognized as per their status and receiving special treatment
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  • Present in the lobby, ensures each and every guest is greeted with a smile. 
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  • Welcome and hospitality to all guests passing through the lobby
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  • Escorts guests to the rooms respecting hotel policy and procedures
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  • Performs daily courtesy calls upon arrival, pre/post stay, IHG Rewards Club and Ambassador Guests as well as Return Guest following complaints to give special recognition and follow up.
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  • Ensure that all customers’ queries, special requests and complaints are handled in a polite, efficient manner while maintaining a consistent high level of customer service. Refers problems to supervisor if unable to assist.
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  • Update all Guest Profiles with preferences, and maintain efficient, up to date Guest Profile database in PMS, as well as regular guest history log
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  • Review arrival lists for all arrivals and VIP’s to gain knowledge of guest’s profile and history
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  • Handle Group Check In when necessary.|
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    • Must ensure high recognition of IHG Rewards Club and Ambassador Members in order to achieve optimal scores in HeartBeat survey and other Guest Satisfaction surveys.
What we need from you
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  • Ideally, you have 1-2 years of similar or relative experience in a 4 or 5 star hotel.
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  • Excellent English communication skills and well-versed in hotel systems.
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  • Amenable for working rotating shifts.
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What we offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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