Assistant Revenue Manager - IHG Cairo Citystars Hotels

Become one of the stars behind the scenes and be part of our exciting complex. At Intercontinental Citystars we are looking for an agile, dynamic and passionate Complex Revenue Manager. 

As an Assistant Revenue Manager, you need to bring your advanced analytics, commercial savviness and hunger for results with you. You will work closely with cross-functional departments on projects that leverage revenues and profits and drive business performance. You will actively be assisting the Revenue Manager for the visibility, strategies and the draw of recommendations to optimize all revenue streams. 

Don’t just bring your authentic leadership, confidenceand detail-focused work ethic but also bring your aim to innovate, eagerness to improve systems and business processes and passion to thrive. Interested?

Your Day-to-Day

Financial returns:

• Understand the composition of hotel profitability and evaluate individual and group business to set the tone for future rate preparation and negotiation.
• Monitor competitors’ pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room in correlation with the hotel’s pricing and market mix strategy.
• Assist in the preparation of the weekly rate/sell strategy (yield) meetings/ Revenue meetings with the Complex Revenue Manager.
• Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analysis needed to conduct agile and successful meetings.
• Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings.  You will be responsible for tracking and analysing booking pace, group wash, groups contracting enforcement as well as denied and regretted business.
• Implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with the Sales person or Catering person on setting group and conference rates.
• Manage use of revenue systems* on a daily basis. This includes daily inventory balancing where appropriate.
• Evaluate performance of channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy, compliance with the Lowest Internet Rate Guarantee and managing third party distributors in compliance with IHG standards and rules.
• Guardian of revenue systems. Ensure compliance with all SBRP rules and standard processes. Provide input to the annual budget process on all revenue aspects. Provides medium-term revenue-based forecasts.
• Conduct quarter revenue management audits with Complex Revenue Manager for all revenue related systems.

People:

• Train and support hotel teams on revenue system* functionality and enhancements.
• Provides technical support to Reservations and Front Office on up-selling and negotiating techniques.
• Work cross functionally with sales team to provide needed information to optimize the GDS.
• Work cross functionally with reservation team to ensure optimum results from CROs/ IHG Voice.
• Work cross functionally with the marketing team to ensure optimum results from Direct Website.
• Ensure a healthy professional relationship is maintained with OTAs Account Managers.
• Ensures training needs analysis of reservations staff is carried out and training programmes are designed and implemented to meet needs
• Conducts probation and formal performance appraisal discussions in line with company guidelines
• Coaches, counsels and guides staff, providing constructive feedback to enhance performance
• Regularly communicates with staff and maintains good relations

Guest Experience:

• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
• Ensure the hotel ranking and scores on all OTAs is at the optimum level through (Channels Manager)..
• Ensure that content and information on all channels are up-to-date to manage guest expectations and reduce dissatisfaction through (Channels Manager).
• Ensure that rate parity in place to provide the guests with IHG experience they are seeking for and to prevent rate parity through (Channels Manager).

Responsible Business:

• Participate in CSR events prepared by the hotel marketing team.
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.

• Ensure the tools provided  and in compliance with the IHG standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&B Mgr), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account. 

• Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.  

• Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel’s pricing and market mix strategy. 

• Assist in the preparation of the weekly rate/sell strategy (yield) meetings/ RevGen meeting with General Manager, DOSM, Reservations Manager, Front Office Manager, Catering Manager.  

• Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analyses needed for these meetings, displaying key facts/trends etc., on the revenue room walls. 

• Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings.  Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.  

• Implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with the Sales person or Catering person on setting group and conference rates. 

• Manage use of revenue systems* on a daily basis. This includes daily inventory balancing where appropriate. Where a yield management system is not installed this includes responsibility for opening or closing Concerto.  

• Manage all channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy.  Responsible for ensuring compliance with the Lowest Internet Rate Guarantee and managing third party distributors in compliance with IHG standards and rules. 

• Guardian of SBRP. Ensure compliance with all SBRP rules and standard processes. Provide input to the annual budget process on all revenue aspects of the business. Provides medium-term revenue-based forecasts of required staffing levels to all departments.  

• Conduct quarter revenue management audits with Revenue Manager for all revenue generating departments. 

• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation 

• Ensure the hotel ranking and scores on all OTAs is at the optimum level.  

• Ensure that content and information on all channels are up-to-date to manage guest expectations and reduce dissatisfaction.  

• Ensure that rate parity in place to provide the guests with IHG experience they are seeking for and to prevent rate parity. 

What we need from you 

• Bachelor’s degree, preferably in hotel Management, finance, Business administration or marketing. 
• Relevant experience in digital marketing including website. 
• Excellent interpersonal and written communications skills. 
• Highly motivated with exceptional organizational skills, including the ability to effectively and competently handle multiple projects simultaneously and the flexibility and ability to quickly adapt to changes in work objectives, promotions, and available technologies. 
• Working knowledge of all channels and paid media channels – Organic Search (SEO); Organic Social Media. 
• Working knowledge of Website and Mobile App Content Management Systems. 
• Working knowledge of hotel Central Reservation Systems (CRS) and Booking Engines. 
• Good knowledge of Excel.  

How do I deliver this? 

We genuinely care about people and we show this through living out our promise of True Hospitality and Global Etiquette each and every day. It’s what connects every colleague in all IHG® hotels. 

The Luxury service style for Intercontinental Hotels and Resorts are four behaviour skills we want our guest feel it which means by Understanding and being knowledgeable we need you to deliver as:  Demonstrate Worldly Understanding, Share Insider Wisdom, Perform With Flair and Strive For Perfection.