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ผู้ช่วยผู้จัดการแผนกต้อนรับส่วนหน้า - Hotel Indigo LES

แบรนด์โรงแรม: Hotel Indigo
ตำแหน่ง: สหรัฐอเมริกานิวยอร์กนิวยอร์ก

Hotel: Lower East Side New York (NYCOS), 171 Ludlow Street, 10002

Job number: 101155


Do you see yourself as an Assistant Front Office Manager? What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. Hotel Indigo Lower East Side is conveniently located in Lower Manhattan. It’s vital and energetic, changing yet still completely New York City. Once notoriously overcrowded and gritty, the Lower East Side is now one of Manhattan’s coolest neighborhoods. It is the birthplace of vibrant street art and continues to inspire visitors to explore, play, create and thrive.

Your day to day

People 

Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance 

Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties 
Ensure your team are properly trained on systems, security, service and quality standards

Guest Experience

Ensure your front office team delivers a great service, professional attention and personal recognition 
Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction 
Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies 

Responsible Business

•Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner 

•Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

•Perform other duties as assigned. May also serve as manager on duty

 Accountability  

This job is the top Front Office job and may report to a Director of Front Office at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee a team 

What we need from you

Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration, plus 3 years of Front Office/Guest Service experience including management experience

Must speak fluent English 
Other languages preferred
Able to work nights, weekends, and holidays
OPERA experience required
 

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion?

The salary range for this role is $15.54-$38.85 USD hourly. This range is only applicable for jobs to be performed in New York City, NY. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

You can apply for this role through https://careers.ihg.com/en/ or through https://careers.ihg.com/en/internal-careers if you are a current employee.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please click "Apply Online" and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans

 

 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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