Lead Product Designer, Customer Experience

Are you interested in shaping hotel shopping experiences? At IHG, we're leading the way in transforming how guests find, book, and enjoy their stay. With a focus on customer needs, we're constantly improving the hotel digital journey. Join us in working with research, product, and engineering teams to revolutionize our digital experiences.

The Customer Experience Design Team (CXD) is looking for a Lead Product Designer to help shape how customers interact with our 20+ brands. As a lead member of the CXD team, you’ll enhance brand visibility, drive customer acquisition, and improve retention. We’re looking for a designer passionate about user-centered design, with a strong grasp of usability principles for web and mobile experiences. This hands-on role, you’ll lead with Product Managers and Engineers to identify key challenges and solve them creatively. Work with an award-winning team that drives innovation and delivers impactful designs.

Your day to day 

• Work closely with product managers, engineers, researchers, and stakeholders to align on product vision, identify customer problems, and balance technical constraints with business needs.
• Partner with research teams and leverage analytics, A/B testing, and performance data to inform design decisions and measure their business impact.
• Lead the design process from ideation to prototyping and detailed handoff files, ensuring consistency through the application of a design system.
• Develop interaction flows and solutions that consider the complete customer journey across mobile, web, and other digital platforms.
• Drive the evolution of the Design Language System, redefining patterns as needed to maintain a cohesive and innovative digital ecosystem.
• Collaborate with leadership to refine and enhance the design process, ensuring it aligns with team goals and fosters efficiency, creativity, and alignment with business objectives.
• Mentor junior designers, lead design critiques, and effectively present design ideas and their business impact to stakeholders and leadership.

What we need from you

• At least 8 years of experience in product design, owning end-to-end design execution for desktop or mobile and delivering products as part of a cross-functional team. Ideally in the hotel, travel, or e-commerce industries.
• Demonstrated expertise in Figma, with a robust portfolio of work showcasing strong foundation in visual design and understanding of design principles
• Experience partnering with Product Managers and Engineering to align on goals and deliver high-quality products.
• Ability to present and defend design concepts to stakeholders and leadership.
• Ability to effectively manage multiple projects or activities in a dynamic environment.
• Ability to take initiative and deliver results both independently and collaboratively within a team.

Location – If Atlanta based, our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.  If remote: candidate must reside in the United States 

The salary range for this role is $58,834.00 to $133,000.00.  This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.  

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