Chief Concierge (Full-time) | InterContinental Sydney

Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city’s prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.

Our team is growing and we invite you to join us at this incredibly exciting time as Chief Concierge.

Your day to day

Are you perceptive, proactive, meticulous, knowledgeable, refined & personable? These are some of the luxury service behaviours we are looking for.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Chief Concierge you’ll lead the delivery of guest requests and enquiries to ensure complete guest satisfaction. You'll also be a brand ambassador and develop great working relationships with internal and external stakeholders.

• Building guest relationships through a swift, professional and highly personal service
• Collating and sharing expert local knowledge of events, places of interests and restaurants
• Resolving guest issues and using their feedback to improve guest satisfaction
• Delegating duties to your team while also setting exceptional standards
• Ensuring every guest enjoys discretion, ethical behaviour, privacy and confidentiality 
• Leading the way as a brand ambassador to promote the hotel’s other businesses

What we need from you

We're looking for someone to bring their personality, passion, energy to our hotel. The ideal candidate will also possess the following:

• With a passion for guest service, you will have an in-depth and current knowledge of the CBD and surrounding areas
• Experience engaging and leading a small team
• Superior communication skills and exceptional attention to detail
• High standard of personal presentation fitting of a luxury brand
• Ongoing and proven commitment to quality and providing a truly unique experience to guests
• Considerable experience as an Concierge or a similar position within a luxury hotel brand is desirable
• Membership in Les Clefs d’Or International is advantageous
• You must meet the legal requirements to work in Australia

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

• Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills 
• You have the opportunity to truly make this role your own and fast track your career with a growing company
• Paid birthday leave, enhanced parental leave, and proactive health days
• Training and development
• Popular hotel perks and discounts on the retail platform 
• Free meal on shift
• Discounted staff parking
• Paid Birthday and Well Being Leave
• Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage!

We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too.

Visit http://careers.ihg.com/ to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.