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Service Ambassador 服务大使(享有特殊职位津贴)

Marca do Hotel: Hotéis InterContinental
Localização: China Continental, Yunnan, Lijiang

Hotel: LJGAC - Cidade Antiga Crowne Plaza Lijiang

Job number: HOTEL48593


About Us

Job Description 职位描述

Plan and coordinate with other departments to ensure friendly and efficient service to guests

与其他部门进行相关计划和协调工作,以确保向客人提供友好和高效的服务

Prepare and share daily (VIP information) VIP arrival list for the next day, including photos

准备并分享每日(VIP信息)即第二天的VIP抵达列表,包括照片

Ensure that all operations are aware of VIPs who require special services or arrangements (e.g. dietary requirements) or known preferences

确保所有运营部门都了解需要特殊服务或安排(如饮食要求)或已知偏好的贵宾

Actively share the VIP's trend information to the designated wechat group

积极将贵宾的动向信息分享到指定的微信群组中

Coordinate with management to prepare personalized welcome surprises and ensure that all welcome gifts are ready before guests arrive

协调管理层准备个性化的欢迎惊喜并确保客人抵达前准备好所有的欢迎礼品

Take ownership of lead inquiries and always provide positive results

取得潜在客户询问的所有权,始终提供积极的结果

Deal with any situation that may arise due to enthusiasm and enthusiasm

处理可能因积极性和热情而出现的任何情况

If necessary, you can participate in some relevant entertainment activities

如有必要,可参加一些相关招待活动

View future arrivals and use reservation information to identify VIPs before arrival

查看未来抵达并使用预订信息在抵达前确定贵宾

Search through the bank in public channels to learn more about VIP guests

在公共渠道经行查找,以了解贵宾的更多信息

Attend the pre shift meeting of the front office department to ensure that colleagues understand the situation and know the VIP, and provide high-quality service

参加前厅部的班前会,确保同事了解情况及对贵宾的认知,并提供优质服务

Be able to call out the names of regular guests, important guests and long-term guests, and know the names of new guests

能够叫出定期客人、重要客人及长期住店客人的名字,知道新客人的名字

Coordinate the special arrangement for special occasions

统筹特殊场合的特殊布置

Identify members of InterContinental Hotels Group youyue club and provide them with relevant courtesy according to their level

识别洲际酒店集团优悦会会员,并根据其等级向他们提供相关礼遇

Assist in timely and effective handling of praise, comments and complaints to achieve customer satisfaction

协助及时有效地处理表扬,评论和投诉,以实现客户满意度

Maintain good personal appearance and appearance according to intercontinental brand standards

按照洲际品牌标准,维持良好的个人仪态、仪表

Plan and hold a summary meeting on groups and activities

计划并召开关于团组和活动的总结会




Your day to day

Job Requirements 任职要求

Outgoing personality, good at communication

外向的性格,善于交际

Strong language communication skills (effective communication skills in Chinese and English)

较强的语言沟通能力(有效的中英文沟通能力)

Excellent service and sincere attitude

卓越的服务以及诚挚的态度

Experience in hotel industry is preferred

具有酒店行业经验者优先

Ability to solve problems independently

独立解决问题的能力

Be able to continuously provide innovation and novel experience for guests

能够不断提供创新,给客人新颖体验

Experience in hotel industry is preferred

具有酒店行业经验者优先

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