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Reservations Sales Agent 预订文员

Marca do hotel: InterContinental Hotels
Localização: Mainland China, Pequim, Pequim

hotel: PEGHE - InterContinental Beijing Sanlitun

Job number: HOTEL49680

About Us


To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.
Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
Promote the Hotel’s (and ICHG generally) products and services
Maintain a high level of product and service knowledge about all ICHG Hotels in your region
Prepares and maintains files, reports, letters, memorandums and other relevant business documentation
Prepare and execute action plans which increase reservation sales and associated business
Record and process reservations made by phone/fax/email
Accept wait list reservations
Process amendments to reservations such as extensions, early departures, etc
Manage “no show” reservations by investigation and recording of same
Record special billing arrangements for groups and conventions
Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
Maintain knowledge of special rates/ offers/ promotions
Monitor reservation levels and inform Managers of current and future occupancy rates
Prepare reports as requested (eg to travel agents, business houses etc)
Prepare reservation sales report



Your day to day

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Problem solving and organizational abilities.
Proficient in the use of computer
Able to read and write English
High School or Vocational Certificate in Hotel Management, Business Administration, or related field. 
1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.%MCEPASTEBIN%

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