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Auxiliar de Reserva ation 部 文 员

Marca do Hotel: Holiday Inn
Localização: China Continental, Shaanxi, Xian

Hotel: SIAHI - Holiday Inn & Suites Xi’an High-Tech Zone

Job number: HOTEL50041


About Us

  • Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques

运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务

  • Promote the Hotel’s (and ICHG generally) products and services

推销酒店(以及整个洲际酒店集团)的产品和服务

  • Maintain a high level of product and service knowledge about all ICHG Hotels in your region

充分了解所在地区的洲际酒店集团成员的产品和服务

  • Develop and maintain a regular pattern of sales calls

发展和保持定期进行销售拜访的模式

  • Prepare and execute action plans which increase reservation sales and associated business

准备和执行增加预订销售和相关业务的工作计划

  • Record and process reservations made by phone/fax/email

记录和处理通过电话,传真,电子邮件进行的预订

 

 

  • Accept wait list reservations

接受等候单上的客人预订

  • Process amendments to reservations such as extensions, early departures, etc

修改延期和提前离店等特殊情况的预订记录

  • Manage “no show” reservations by investigation and recording of same

调查和记录未按预订抵店的预订情况

  • Record special billing arrangements for groups and conventions

对团组或会议的特别账单安排进行记录

  • Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

与前厅部经理或财务经理联系要求信用审批的预订事宜

  • Maintain knowledge of special rates/ offers/ promotions

掌握关于特价,酬宾,促销活动的信息

  • Monitor reservation levels and inform Managers of current and future occupancy rates

监测预订情况,并向经理通报目前和将来的入住率

  • Prepare reports as requested (eg to travel agents, business houses etc)

按照要求准备报告(如给旅行代理人和商业机构的报告等)

  • Prepare reservation sales reports

准备预订销售报告

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