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Hostess / Host

intercontinental
intercontinental

Hotel Brand: InterContinental
Location: Jordan, Amman

Hotel: Amã (Jordânia) (AMMHA), Islamic College Street, P.O. Box 35014, 11180

Job number: 104008

Key Responsibilities

  • Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
  • Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
  • Ensure restaurant operating equipment is clean and in working order
  • Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
  • Welcoming guests to the Restaurant, by using the Restaurant name
  • Inquiring if they have a reservation and noting it in the reservation book if they do
  • Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
  • Being attentive to guest requests
  • Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
  • Take telephone bookings and document in the Reservation book according to restaurant standards
  • Train wait staff and bus staff in hostess standards
  • Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
  • Maintain responsibility of cleanliness of hostess stations
  • Maintain responsibility of cleanliness of all menus and drink menus
  • Assist with beverage service
  • Assist with food service
  • Maintain detailed knowledge of menu, including daily specials
  • Ensure tables are cleared quietly and efficiently
  • Carry food and beverage trays in a safe manner to minimize breakages
  • Complete dockets accurately and clearly
  • Maintain current information on all general activities of the hotel

Customer Service

  • Demonstrate service attributes in accordance with industry expectations and company standards including:
    • Being attentive to Guests
    • Accurately and promptly fulfilling Guests requests
    • Anticipate Guests needs
    • Maintain a high level of knowledge which affects the Guest experience
    • Demonstrating a ‘service’ attitude
    • Taking appropriate action to resolve guest complaints
  • Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

Health, Safety and Security

  • Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same
  • Familiarize yourself with emergency and evacuation procedures
  • Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes

General

  • Comply with the Company’s Corporate Code of Conduct
  • Familiarize yourself with the company values and model desired behaviors
Perform tasks as directed by the Manager in pursuit of the achievement of business goals

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