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Chefe de Desenvolvimento Técnico de Fidelidade

Marca do hotel: IHG Corporate
Local: Estados Unidos, Geórgia, Atlanta

Hotel: Corp Atlanta Ravinia (ATLR3)

Número do trabalho: R199968


About Us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.




Your day to day

This role is responsible for the overall strategic direction and scope of IHG’s corporate Software Development and Maintenance efforts and strategy. This role will conduct strategic planning, designing, developing, testing and deploying of large and complex application software systems.

Leads technical design efforts on significant and highly complex projects to ensure products are developed in accordance with specified technical requirements, schedules and budgets. Communicate and coordinate technical integration infrastructure issues and ensure project results provide a high degree of client satisfaction.  

Leads a highly skilled technical team focused on Software Development and Maintenance standards and best practice, requirements definition, and implementing changes to processes, methodologies, and frameworks which also includes responsibility for people, budget, and outcomes

Provides leadership direction and oversees multiple application development functions and global deployment on complex multi-platform software systems within schedule, cost and quality requirements.

Promotes Software Development and Maintenance disciplines through the development of effective standards and governance and monitors methodology, tools, templates, standards, policies and procedures as well as define quality assurance processes and participate in project post mortem’s.

Responsible for building relationships and Influences senior leaders within the Product organizations and business leaders and develops a strong working knowledge of client business functions and objectives to ensure accurate translation of client requirements into technical specifications. 

Ensure proper support of delivered applications by providing recommendations, high-level planning, and management of the transition process.  Assist in the collection and documentation of user's requirements, development of user stories, estimates, and work plans. Oversee reports, manuals and other documentation on the status, operation, and maintenance of software are prepared and disseminated.

Define ways to use technology to reduce costs and improve productivity to include implementation of new software, new modules, application upgrades, customizations, enhancements, re-engineering of systems and business process engineering. 

Plan, organize, control and lead subordinate functions within established schedules, budgetary and workforce plans; establish goals, performance standards and operating procedures for assigned functions.  Participate in creation of department staffing and capital budgets.

Direct and oversee the development and deployment of significant and highly complex projects to ensure solutions are developed in accordance with specified technical requirements, schedules, and budgets.

Establish and maintain relationships with client management and develop a strong working knowledge of client business functions and objectives.  Develop competency and understanding of the client’s business and strategic direction to ensure accurate translation of client requirements into technical specifications. 

Define ways to use technology to reduce costs and improve productivity to include implementation of new software, new modules, application upgrades, customizations, enhancements, re-engineering of systems and business process engineering. 

Direct, monitor and mentor on methodology, tools, templates, standards, policies, and procedures. 

Plan, organize and lead functions within established schedules, budgetary and resource plans; establish goals, performance standards and operating procedures for assigned functions.  Participate in creation of department staffing and capital budgets.




What we need from you

Direct, monitor and mentor on methodology, tools, templates, standards, policies, and procedures. 

Plan, organize and lead functions within established schedules, budgetary and resource plans; establish goals, performance standards and operating procedures for assigned functions.  Participate in creation of department staffing and capital budgets.

Coach and develop team members; interview, hire, train employees, plan and assign work, manage performance, and address concerns and resolve matters.   

Act as an advisor to managers and team members to help meet established schedules and/or resolve technical or operational problems.

Directs the identification, definition and analysis of complex problems and provides solutions.

Directs and assigns development resources to projects and manage resource demand workload within development team 

Key Shared Responsibilities:

  • Lead all aspects of vendor management including selection, negotiation, dispute resolution, and long term relationship management.
  • Commercial Applications priorities
  • Marketing & Channel Applications
  • Revenue Systems, Channels
  • Cyber Security
  • Enterprise Data
  • Global and Regional IT Operations
  • Hotel and Owner Solutions Development and Deployment
  • Enterprise Architecture

 

Key Metrics:

  • Top 10 GPP priorities
  • Owner & Guest Heartbeat
  • Technology System uptime/downtime (in partnership with vendors and internal IHG)
  • Security/data privacy related metrics
  • Budget Management
  • Service Level Agreement adherence
  • System quality targets
  • Total cost of ownership for applications/platforms

Educational Attainment:

  • Bachelor’s degree with progressive work experience in Computer Science/MIS/IT, Business Administration or Engineering or related field OR an equivalent combination of education and work related experience

Critical Expertise & Experience:

  • 10+ years progressive work related experience with demonstrated proficiency in multiple disciplines, technologies or processes related to the position, as well as, 5+ years of demonstrated experience establishing organizational structure and allocation of duties through management of subordinate teams.
  • Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation.
  • Demonstrated experience and knowledge in designing and developing enterprise grade software.
  • Experience with source control management systems and continuous integration/deployment
  • Demonstrated effective verbal and written communication skills with ability to take highly technical information and present to all levels of management, technical staffs, and business/professional contacts. Strong consulting and interpersonal skills.
  • Change Agent capable of motivating and inspiring a team.
  • Analytical abilities, result-focused, action oriented, and ability to work effectively with customers and Senior Leaders.
  • Ability to learn quickly and thoroughly in rapidly changing conditions.
  • Demonstrated proficiency in leading and developing multi-disciplined work teams in the development, implementation, and maintenance of large-scale integrated systems across multiple hardware and software platforms
  • Strong technical knowledge of computer languages (including information management systems), applications, operating systems, terminology, communications, networks, and hardware capabilities
  • Demonstrated knowledge of system integration issues between diverse platforms.

 




What we offer

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.  IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.  

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued.  We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.  

Not Applicable for Colorado Applicants.

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Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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