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Duty Manager - Crowne Plaza West Cairo - Arkan

Marca do Hotel: Crowne Plaza
Localização: Egito, EG-GZ, Sheikh Zayed City

Job number: EMEAA25645

About Us

Crowne Plaza is a global chain of full service, upscale hotels headquartered in the United Kingdom. It caters to business travelers and the meetings and conventions market. It is part of the (IHG) InterContinental Hotels Group family of brands, which include InterContinental Hotels & Resorts, Holiday Inn Hotels & Resorts, Voco, Staybrige Suites, Kimpton Hotels and Regent. As one of the world's largest upscale brands, we have properties located in major urban centers, gateway cities and resort destinations all around the globe and can be found in nearly 100 countries with more than 429 hotels and 118,000 rooms globally.

Since opening in 2012 Arkan Plaza has evolved into West Cairo’s primary commercial and social destination, offering a multitude of retail and dining outlets along with gyms, banks and offices. All radiating from its welcoming central plaza, situated in the heart of Sheikh Zayed located on the 26th of July corridor main spine, which connects the cities of Sheikh Zayed and 6th of October with the central Cairo area.

Crowne Plaza West Cairo - Arkan is scheduled to open in 2021, the 178-room new build will form part of Phase II of Arkan Plaza. The Hotel is 10 minutes away from the “new” Grand Egyptian Museum and 15 minutes from the Great Pyramids of Giza. It is also in close proximity to Cairo International Airport and will be just 10 kilometers away from Sphinx International Airport. Business and leisure travelers can get the best of both worlds with three meeting rooms and a business center along with an outdoor pool and Club Lounge

We are currently looking for a Duty Manager to join our amazing pre-opening team.


Your day to day

We’re looking for a passionate Duty Manager to work closely with the Front Office Manager to lead the hotel's Front Office operations on shift. As the Duty Manager on shift, you’ll be the leader – managing guest experience, team performance and hotel operations. You’ll focus on ensuring our team deliver authentic, memorable experiences for our guests while supporting and developing the team to drive results. So what does the day-to-day look like? • Having authentic conversations with our guests to resolve their issues, queries or concerns • Overseeing the Hotel operations in the absence of Senior Management • Being the first point of contact for any critical emergency situations • Leading the team to deliver results that positively impact guest experience and overall Hotel performance • Focusing on team development to ensure our team are continuously learning and broadening their skills

What we need from you

Our ideal candidates will have existing experience as a Duty Manager or Supervisor within the hotel industry with positive energy and passion for delivering great guest experiences. You'll be known for your ability to have genuine connections with guests and colleagues and work in a fast-paced environment. Great Duty Managers are excellent at prioritising workload - their own and the team's - making them great team players. Strong attention to detail, written and verbal communication and organizational skills are a must. Working knowledge of hotel property management systems such as Opera will also benefit you.


What we offer

In return we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to be yourself.

So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".

We are an equal opportunity employer.


Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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