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Gerente de Cumprimento da Crowne Meetings 皇冠 会务 销售 经理


Marca do hotel: Crowne Plaza Hotels & Resorts
Localização: China, Pequim, Chengdu

Hotel: Chengdu Wenjiang (CTUBC), No.619A North Phoenix Street, Wenjiang District, 611130

Número do trabalho: 113784

  • Monitors competitors activities and assists in marketing intelligence 
  • 监督竞争对手的活动并协助监察市场动态。
  • Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business
  • 根据在销售策略中既定目标,向新的、现有的、有可能的客户进行销售,并与其谈判商定最适合的价格以争取最大的利润。
  • Sell all facets of the hotel
  • 销售酒店的所有设施。
  • Develop and maintain a regular pattern of sales calls, meeting with principals of target market 
  • 设立和保持定期的销售拜访模式,与目标市场的主要人物会面。
  • Provides direction on, and conducts market research and analysis
  • 指导和进行市场调研和分析。
  • Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction
  • 了解酒店目标客户的需求及相应的行业知识,确保酒店的产品及服务优于竞争对手酒店,最大化的提高生意装换率及客户满意度。
  • Prepare Weekly Events Forecast and seize upselling opportunities
  • 准备每周活动的预测和把握扩大销售的机会。
  • Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion 
  • 确保生意的及时跟进及同客户建立战略合作的关系,提升并维持生意转换率及客人满意度始终维持高水准。 
  • Supervise the timely delivery of Master Invoice to customers and facilitate payment 
  • 跟进客户发票交付以及加快客人付款。
  • Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated
  • 与预订部,市场销售部,餐饮部通力合作以确保所有环节顺利进行。
  • Team up with counterpart Crowne Meetings Fulfillment staff to deliver sector/customer specific services as required
  • 与相应的皇冠会议工作人员通力合作在适当的时候提供部门/客户的特定服务。
  • Communicate to his/her superior any issues encountered and other relevant information
  • 与他/她的上级沟通工作中遇到的任何问题及其他相关信息
  • Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required
  • 按要求出席并参加培训课程,每日简报和其他会议
  • Where applicable, supervise, manage and train Crowne Meetings Fulfillment Executives and Coordinators in carrying out their responsibilities
  • 在适用的情况下,监督,管理和培训的皇冠会议销售人员。
  • In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
  • 在会议计划过程中,同会议主办方充分沟通,考虑活动的流程,餐饮安排,菜单定制,布置需要等因素,确保活动场地的优化使用,提高会议执行的效率。
  • Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
  • 每天每个会议筹办者见面汇报日常事件,检讨消费,账单和任何异常合约估计最终计费帐单和审查
  • Plan and conduct pre-event meetings with clients and catering staff to determine potential enhancements to the guest experience
  • 计划和进行事前与客户以及餐饮工作人员协商,以确定潜在的客户体验的增强
  • Assigned upon situation, as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly
  • 分配情况后,跟自己的具体客户沟通,立即给予援助以迅速满足客户需求,以使他们的活动顺利进行。
  • Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities
  • 会议结束后,调用整理和收集反馈调查及跟进事件反馈,与客户取得联系并寻找更多商机。

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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