Conference & Events Sales Executive - Crowne Plaza Melbourne Carlton

Conference & Events Sales Executive - Crowne Plaza Melbourne Carlton

Soon to open, Crowne Plaza Melbourne Carlton is a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne’s Innovation District. The hotel’s ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.

Set to be a highly sought-after destination for business and leisure travelers alike, the hotel is also home to a stunning new restaurant aiming to be Carltons culinary destination for those seeking a unique and exceptional dining experience.

Crowne Plaza Melbourne Carlton is the perfect hub for corporate and social events. Our flexible conference spaces and function rooms are fully equipped with state-of-the art audio-visual technology, while our private dining room offers an exclusive and intimate experience.

Are you ready to take your career to the next level? We are looking for a dynamic Conference & Events Sales Executive to join our pre-opening team of dedicated professionals.

As Conference & Events Sales Executive you’ll play a critical role driving revenue through development and implementation of strategies, strong business partnerships and securing business for the Hotel. You will make sure that all reactive sales opportunities are maximized, events are carefully planned and seamlessly executed, and sales and marketing strategies are executed and tactical plans implemented.

Your day to day

People

• Undertake daily sales activities, plan and undertake work, working proactively work with hotel and cluster hotel colleagues ensuring hotel revenue goals achieved.
• Champion a great working environment for teams to thrive – connect departments to create sense of one team   
• Interact with outside contacts: guests, vendors, and other contacts as needed  
• Develop and maintain great working relationships with key clients and outside contacts to increase revenue  

Financial

• Hit all personal/team sales goals and maximize profitability  
• Assist in the preparation of budgets and financial plans including the hotel marketing plan   
• Implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales  
• Assist in the production of monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan  
• Work collaboratively with your team to review monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan 
• Help create and develop special events and sales campaigns to showcase the hotel to potential clients. Attend trade shows, industry events and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel
• Build and maintain a list of prospect clients. Contact prospects with the goal of showcasing the hotel, contracting business and ensure work translates into room nights at the hotel.

Guest Experience

• Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience 
• Coordinate scheduling of conferencing and/or group accommodation at the hotel and coordinate with other departments to deliver services and events.
• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests 
• Assist with marketing efforts to up sell guests on hotel services, offerings, and amenities

Responsible Business 

• Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel 
• Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities 
• Work with advertising agencies, consulting firms, and vendors to maximize advertising investments and ensure ads represent brand identity 
• Raise the awareness and reputation of your hotel and the brand locally – occasionally acting as hotel representative for media related enquiries
• Identify improvements to marketing activities and overall hotel sales performance and work with other departments 
• Ad-hoc duties – unexpected moments when we have to pull together to get a task done

Accountability

This role has considerable autonomy reporting directly to the Business Development Director. You will work closely with the broader Hotel and Owners Group - Sales and Marketing Team. You will work closely with other departments to ensure a harmonious and productive working environment.

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in business development or related field 
• Previous experience in a hospitality or hotel business development sales and marketing setting
• Strong knowledge of local businesses and business trends
• Sound IT skills

How I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG^® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

We’ll reward all your hard work with a great salary and benefits – including great worldwide accommodation discounts and superb training. 

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.