Gerente de atendimento ao cliente
Marca do hotel: Crowne Plaza Hotels & Resorts
Localização: China, Pequim, Jiangmen
Hotel: Jiangmen Binjiang (ZBDJB), 106 Hebin New Road, Binjiang New District, Pengjiang District, 529085
Job number: 116169
1.与员工建立并保持良好的工作关系，对员工进行必要的培训和指引。
2. 在考虑酒店入住情况和预测以及大规模的团组活动的前提下,为部门员工准备高效的工作计划,安排节日和假日。
3. 拥有在与他人交往时大多数时间所使用的沟通技能。
4. 具有解决问题和组织能力。
5. 对收银系统实施监管
6. 监督团组预订情况，及时反馈
7. 协助解决严重投诉问题，包含线上和线下问题处理
8. 熟练使用微软办公软件和前台系统，并能对员工进行相应的培训
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
