中餐厅服务主管 Chinese Restaurant Service Supervisor

主要职责

 

Job Summary – (Role Summary) 

工作概述﹣－(职位概述)

 

•   Supervise the service and delivery of menu items in assigned Restaurant ensuring a high level of quality and consistency.

     监督所在餐厅的服务和菜单内容的提供情况，确保高品质和一致性。

•   Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.   

     遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。

 

Essential Duties and Responsibilities – (Key Activities of the role)

主要职责﹣(职务的主要工作)

 

•   In the absence of a Manager, conduct shift briefings to ensure hotel activities and operational requirements are known 

     在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求

•   Endeavour to resolve all complaints during shift and log all complaints in log book for further follow up

     在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作

•   Supervise cash handling and banking procedures

     监督现金的处理和存放程序

•   Prepare daily banking and cash flow reports

     编制每日存款和流动资金报告

•   Establish and instruct staff in cash security procedures

     制定并指导员工执行现金安全制度

•   Deal with irregular payments

     处理异常的付款情况

•   Supervise the maintenance of service equipment

     监督服务设备的维护保养

•   Monitor standards of guest facilities and services

     监督客用设施和服务的标准

•   Control stock and monitor security procedures

     控制存货和监督保安成序

•   Assist with menu and wine list creation

     协助菜单和酒水单的设计工作

 

•   Supervise functions

     监督各项职能

•   Supervise outlet service

     监督餐厅的服务

•   Work with Superior on manpower planning and management needs

     和上级领导一起进行人力规划和管理需求

•   Work with Superior in the preparation and management of the Department’s budget

     和上级领导一起编制和管理部门预算

 

资历要求

 

Qualifications

学历

•   Diploma in Hotel Management, Food & Beverage, or related field.

  酒店管理，餐饮或相关专业的大专学历

 

Experience 

经验要求

•   2 years related experience or an equivalent combination of education and experience.  Supervisory experience preferred.

  2年相关工作经历，或与此相当的教育和相关工作经验结合的背景。具主管经验优先考虑

 

Required Skills –

技能要求 

•   Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

     完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

•   Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

     持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康/食品上岗证。

•   Problem solving and training abilities.

     具有解决问题和培训的能力